Social Intents

What is Social Intents? The Ultimate AI-Powered Live Chat and Chatbot Platform for Modern Teams

In today's fast-paced digital landscape, customer communication is paramount. Businesses strive to offer instant support and engaging interactions without overburdening their teams or introducing complex new tools. Social Intents emerges as a powerful solution, seamlessly integrating AI-driven live chat and intelligent chatbots directly into your team's existing collaboration platforms like Microsoft Teams, Slack, Google Chat, and Zoom. It’s designed to transform how businesses connect with customers, making support more efficient, sales more effective, and customer satisfaction higher, all while working within the familiar environment of your daily workflow.

Social Intents is more than just a live chat widget; it’s a comprehensive communication hub. It unifies customer conversations from various channels—your website, WhatsApp, Facebook Messenger, and SMS—into a single, shared team inbox. This unique approach eliminates context switching, reduces training time, and empowers your team to deliver exceptional service from where they already work. By leveraging cutting-edge AI, including models like ChatGPT, Gemini, and Claude, Social Intents automates up to 75% of routine customer inquiries, allowing human agents to focus on high-value interactions and complex problem-solving.

What are the Key Features of Social Intents?

Social Intents is packed with functionalities designed to streamline customer engagement and optimize team productivity.

Multi-Channel Communication Hub

Social Intents breaks down communication silos by consolidating various customer touchpoints into one unified inbox.

• Website Live Chat: Embed a customizable chat widget directly onto your website to provide instant support to visitors.
• Social Messaging Integration: Connect with customers on platforms they prefer, including WhatsApp and Facebook Messenger.
• SMS Support: Handle text message conversations alongside other channels, catering to a broader audience. All these channels feed directly into your team's chosen collaboration tool, ensuring no message is missed and every interaction is managed efficiently.

Advanced AI Chatbots Powered by Leading LLMs

The heart of Social Intents lies in its intelligent AI chatbots, which offer unparalleled automation and customization.

• Intelligent Automation: Automatically answer common questions, provide instant information, and guide customers through FAQs, significantly reducing the workload on human agents.
• Easy Training: Train your AI chatbot effortlessly using your existing knowledge base. Upload website content, PDFs, documents, or even connect to live data sources and APIs for real-time information retrieval.
• Modern AI Models: Social Intents leverages state-of-the-art Large Language Models (LLMs) such as ChatGPT, Gemini, and Claude. This ensures that the chatbots deliver accurate, context-aware, and natural-sounding responses, continuously improving over time.
• Custom Actions & Workflows: Beyond basic Q&A, configure AI custom actions to perform complex tasks. This includes creating support tickets, qualifying leads, triggering external workflows, or retrieving account-specific information directly from your internal systems, all through conversational commands.
• Seamless Escalation: AI chatbots are smart enough to know when to hand over a conversation to a human agent. They can pre-qualify leads or gather essential information before escalating, ensuring a smooth transition and a better experience for both customer and agent.

Deep Integration with Popular Team Collaboration Tools

Social Intents stands out by bringing customer conversations directly into the tools your team already uses daily.

• Microsoft Teams Integration: Manage live chats, chatbot interactions, and customer inquiries directly within Microsoft Teams channels.
• Slack Integration: Transform your Slack workspace into a customer support powerhouse, enabling agents to respond to customers without leaving Slack.
• Google Chat Integration: Integrate customer chats into Google Chat, providing a familiar interface for support teams.
• Zoom & Webex Compatibility: Expand your support capabilities to other widely used communication platforms. This approach eliminates the need for agents to learn new software or switch between multiple applications, leading to faster response times and improved agent productivity.

Robust Customer Support and Sales Automation Capabilities

Social Intents is engineered to enhance both customer service and sales processes.

• Reduce Support Costs: By automating up to 75% of routine queries, businesses can significantly cut down on operational expenses related to customer support without compromising service quality.
• Efficient Lead Capture and Routing: Chatbots can pre-qualify leads, collect visitor information through pre-chat surveys, and automatically push chat transcripts and captured leads into your CRM, help desk, or marketing automation tools (e.g., via Zapier integration).
• Proactive Engagement: Utilize proactive chat invites and targeting rules to engage visitors at optimal moments, such as when they are browsing product pages or spending a long time on a particular section, increasing conversion opportunities.
• Canned Responses & Message Shortcuts: Empower agents with quick replies to common questions, further speeding up response times and ensuring consistency.

Unlimited Team Members and Flexible Pricing

Social Intents offers a refreshing approach to pricing, focusing on value rather than per-agent costs.

• No Per-Agent Fees: Businesses can add as many team members as needed without incurring additional per-agent charges, making it highly scalable for growing teams.
• Flat-Rate Subscription: Predictable, flat-rate monthly or annual billing ensures cost clarity and allows businesses to scale their support operations without unexpected expenses.

Customizable Chat Widget

Personalize the customer experience with a fully customizable chat widget.

• Branding: Match the chat widget to your website's aesthetic and brand identity.
• Pre-Chat Surveys: Gather essential information from customers before a chat begins, helping agents prepare and prioritize.
• Targeting Rules: Configure when and where the chat widget appears, ensuring relevant engagement.

How Does Social Intents Work? A Simple 3-Step Process

Implementing Social Intents to revolutionize your customer communication is surprisingly straightforward. The platform is designed for quick setup, often requiring no developer intervention.

Step 1: Connect Live Chat with Your Team's Collaboration Platform

The first step involves integrating Social Intents with your preferred team communication tool.

1. Register for a Free Trial: Start by signing up for Social Intents' 14-day free trial.
2. Select Integration: Connect Social Intents to Microsoft Teams, Slack, Google Chat, Zoom, or Webex from your dashboard.
3. Choose a Channel: Designate a specific channel, team, or space within your chosen platform where new live chat conversations will be sent. This ensures all incoming customer inquiries land directly where your team can see and respond to them.

Step 2: Embed the Live Chat Snippet On Your Website (and Beyond)

Once connected, the next step is to make Social Intents accessible to your customers.

1. Embed Code Snippet: Copy a small code snippet provided by Social Intents and embed it into your website's HTML. This instantly adds the live chat widget to your site.
2. E-commerce Plugins: For users of popular e-commerce platforms, Social Intents offers dedicated plugins for Shopify, WordPress, Bigcommerce, or Wix, simplifying the integration process even further.
3. Add More Channels: Extend your reach by configuring additional customer channels like WhatsApp, Facebook Messenger, or SMS. All messages from these channels will be routed to your unified team inbox, ensuring a consistent support experience.

Step 3: Let AI Handle Routine Inquiries While Your Team Focuses on Value

This is where the power of AI truly shines, enabling your team to work smarter, not harder.

1. Train Your AI Chatbot: Feed your AI chatbot with your knowledge base. Upload website content, FAQs, product documentation (PDFs, Word documents), or connect it to your help center. The AI will learn from these resources to provide accurate and helpful answers.
2. Automate Common Questions: The trained AI chatbot will automatically engage with website visitors and customers, answering routine questions instantly and efficiently.
3. Leverage Custom Actions: Utilize powerful Custom Actions to connect your chatbot to live data sources and APIs. This allows the AI to answer complex, dynamic questions (e.g., "What's my order status?") or trigger specific workflows (e.g., "Open a support ticket") in real-time.
4. Seamless Human Handover: When a customer's query becomes too complex for the AI, or they request to speak with a human, the chatbot seamlessly escalates the conversation to an available agent in your team's collaboration platform, providing all the prior chat context.

Why Choose Social Intents? Unlocking Unmatched Value

Choosing Social Intents means investing in a future-proof customer engagement strategy that delivers tangible benefits.

Boost Efficiency and Realize Significant Cost Savings

With AI handling the bulk of repetitive questions, your business can significantly reduce the resources allocated to basic customer support. This leads to lower operational costs and a higher return on investment for your support infrastructure. Free up your team by letting chatbots handle repetitive tasks while focusing agents on high-value conversations.

Elevate Customer Happiness and Loyalty

Customers expect instant gratification. Social Intents enables businesses to provide real-time, high-quality support across multiple channels. This immediate responsiveness and seamless experience foster greater customer satisfaction and build lasting loyalty. Deliver seamless, real-time support right from your team's favorite tools.

Enhance Team Productivity and Collaboration

By integrating directly into familiar platforms like Teams and Slack, Social Intents eliminates the need for agents to learn new tools or constantly switch between applications. This reduces context switching, speeds up response times, and allows your team to collaborate more effectively on customer issues. Chat without context switching.

Drive Sales and Capture More Leads

Social Intents is not just for support; it's a powerful sales enablement tool. The AI can pre-qualify leads, gather critical contact information, and engage with potential customers at precisely the right moment—when they are most ready to buy. Lower costs, close more deals.

Scalability and Flexibility for Growth

Whether you're a small startup or a large enterprise, Social Intents scales with your needs. With unlimited team members, flat pricing, and flexible plans, it supports your growth without penalizing success. Grow live chat as your team grows.

Harness the Power of Leading AI Models

By leveraging the intelligence of ChatGPT, Gemini, and Claude, Social Intents ensures your chatbots are always at the forefront of conversational AI, capable of understanding nuances and providing intelligent, human-like responses.

Who is Social Intents For?

Social Intents is designed for a diverse range of users and organizations looking to modernize their customer communication strategies.

• Small Businesses and Entrepreneurs: Those seeking an affordable, easy-to-implement solution to professionalize their customer service and automate initial inquiries without hiring additional staff.
• Marketing and Sales Teams: Professionals focused on lead generation, qualification, and proactive customer engagement to drive conversions and grow their customer base.
• Customer Support Departments: Teams aiming to improve response times, reduce agent workload, and provide consistent, high-quality support across multiple channels.
• Companies Using Microsoft Teams, Slack, Google Chat, or Zoom: Organizations that want to leverage their existing collaboration infrastructure for customer interactions, minimizing disruption and maximizing efficiency.
• E-commerce Businesses: Online stores (Shopify, WordPress, Bigcommerce, Wix users) looking to offer real-time assistance to shoppers, reduce cart abandonment, and boost sales.
• Agencies and Resellers: Businesses that want to offer branded live chat and AI chatbot solutions to their clients.

Pricing Plans and Free Trial

Social Intents offers a range of flexible pricing plans designed to accommodate businesses of all sizes, along with a commitment-free trial to experience the full benefits.

14-Day Free Pro Trial + 100% No-Risk Guarantee! Experience all the features of the Pro plan for 14 days without any commitment. Cancel anytime.

Subscription Tiers (Billed Annually for Discounted Rates):

• Starter Plan ($39/month):
  • 1 Chat Widget, 1 Website Domain
  • Up to 3 Agent Seats
  • 200 Chat conversations/month
  • Access to ChatGPT, Gemini, and Claude Models
  • 200 AI Trained URLs
• Basic Plan ($69/month):
  • 2 Chat Widgets, 2 Website Domains
  • Unlimited Agent Seats
  • 1000 Chat conversations/month
  • Message Shortcuts
  • Free ChatGPT Integration
  • Access to ChatGPT, Gemini, and Claude Models
  • 1000 AI Trained URLs
  • WhatsApp, SMS, Messenger Channels
• Pro Plan ($99/month):
  • 5 Chat Widgets, 5 Website Domains
  • Unlimited Team Members
  • 5000 Chat conversations/month
  • Message Shortcuts, Free ChatGPT Integration
  • Access to ChatGPT, Gemini, and Claude Models
  • 5000 AI Trained URLs, Automatic URL Retraining
  • WhatsApp, SMS, Messenger Channels (Up to 5 WhatsApp Numbers)
  • Cross Teams Chat Transfers, Remove Co-Branding/White Label
• Business Plan ($199/month):
  • 10 Chat Widgets, 10 Website Domains
  • Unlimited Agent Seats
  • 10000 Chat conversations/month
  • Message Shortcuts, Free ChatGPT Integration
  • Access to ChatGPT, Gemini, and Claude Models
  • 10000 AI Trained URLs, Automatic URL Retraining
  • Cross Teams Chat Transfers
  • WhatsApp, SMS, Messenger Channels (Up to 10 WhatsApp Numbers)
  • Remove Co-Branding/White Label, Real-time Auto-Translation
• Agency/Reseller Plan ($299/month):
  • Includes 10 Sub-Accounts/Clients (10 Chatbots, 1 per sub-account)
  • 10,000 Chat Conversations/Month, 10,000 AI Trained URLs or Articles
  • Branded Client Portal, You Set Pricing & Bill Your Clients Directly
  • White Label Chatbots, Add More Chatbots: $20/month each
  • Flat rate, monthly subscription

Frequently Asked Questions (FAQs) About Social Intents

Who should use Social Intents? Social Intents is ideal for small businesses, entrepreneurs, marketers, and anyone aiming to improve sales and customer satisfaction. It's especially beneficial for teams already using Microsoft Teams, Slack, Zoom, or Google Chat, as it seamlessly integrates with these platforms.

Is there a Free Trial? Yes, Social Intents offers a 14-day free Pro trial. This allows users to explore all the features without any commitment. You can cancel at any time, and there are no contracts.

Can I use live chat on multiple websites? Absolutely! Social Intents plans are structured to support a tiered number of websites. You can select a plan that aligns with your specific needs for multiple domains.

Do I have to sign a contract? No, there are no contracts required. You have the flexibility to cancel your subscription at any time without penalties.

Conclusion: Transform Your Customer Engagement with Social Intents

In an era where customer experience defines brand loyalty, Social Intents provides an indispensable toolkit for businesses of all sizes. By intelligently blending AI-powered automation with human empathy, and seamlessly integrating into your team's existing collaboration ecosystem, it offers a robust, scalable, and cost-effective solution for modern customer communication. Whether your goal is to reduce support costs, boost lead generation, or simply keep customers happier, Social Intents empowers your team to deliver exceptional service and drive real business results. Embrace the future of customer engagement and empower your team with Social Intents.