Viqal

What is Viqal?

Viqal is an AI-powered messaging platform designed specifically for hotels and short-term rentals. It automates guest communication across the entire journey, from pre-booking to post-stay, through trusted channels like WhatsApp. By integrating seamlessly with Property Management Systems (PMS), Viqal frees up staff and drives revenue through personalized and proactive messaging.

Key Features of Viqal

• AI Assistants: Viqal's AI Assistants guide guests and non-guests from first contact to check-out, fully synced with your PMS and communication channels.
• Proactive Campaigns: Automate personalized WhatsApp messages to engage guests and increase revenue. Send upsell offers, online check-in reminders, and guest review requests at the perfect moment.
• Automated Upselling: Use live PMS and guest data to send personalized upsell offers through WhatsApp and other channels. Guests can upgrade rooms, extend stays, or add services with one tap.
• Deep Integration: Viqal offers deep two-way integration that goes beyond data syncing; it executes actions in real time, such as changing bookings, sending invoices, and managing upsells.
• High Engagement: With a 98% open rate, WhatsApp beats traditional channels like email, ensuring your messages are seen and acted upon.

How Does Viqal Work?

Viqal's AI automates communication across the guest journey, handling FAQs, upsells, and service requests instantly on trusted channels like WhatsApp. Here's how it works:

1. Pre-booking: AI Public Assistant engages potential guests through the website WhatsApp widget.
2. Booking: AI Guest Assistant sends booking confirmations and arrival information.
3. Pre-Stay: AI Guest Assistant facilitates online check-in, early check-in requests, and upselling opportunities.
4. Arrival: AI Guest Assistant provides arrival instructions, digital keys, and welcome messages.
5. In-stay: AI Guest Assistant and AI Public Assistant handle team inbox issues, upsells, reservations, and partner bookings.
6. Departure: AI Guest Assistant asks for check-out time, offers late check-out, and shares guest invoices.
7. Post-Stay: AI Guest Assistant requests guest reviews and sends WhatsApp marketing campaigns for repeat bookings.

How to Use Viqal?

Getting started with Viqal is simple and involves three main phases:

1. Connect: Integrate Viqal with your PMS and guest channels like WhatsApp, Messenger, and the Web Widget.
2. Personalize: Customize your AI Assistants to match your property’s tone and workflow. Define guest journeys, automated responses, and upsell triggers based on PMS data.
3. Launch: Go live and let Viqal handle guest communication, upsells, and service requests automatically.

Why Choose Viqal?

• Increased Efficiency: Automate 93% of guest inquiries via WhatsApp, reducing manual workload and freeing up staff to focus on real hospitality.
• Revenue Growth: Drive additional revenue through automated upselling, with an average of €46 extra upsells made via Viqal's AI Guest Assistant per room/month.
• Enhanced Guest Experience: Provide instant answers to guest questions, ensuring a seamless and satisfying experience.
• High Engagement: Leverage the 98% open rate of WhatsApp to ensure your messages are seen and acted upon.

Who is Viqal For?

Viqal is ideal for hotels, short-term rentals, and property management companies looking to:

• Automate guest communication and reduce manual workload.
• Increase revenue through personalized upselling and proactive campaigns.
• Enhance guest satisfaction with instant and accurate responses.
• Integrate seamlessly with existing PMS and communication channels.

Customer Stories

Viqal has been successfully implemented by various properties worldwide, including:

• Here&There Properties, Italy: "Viqal fits perfectly with our operational model. It gives us the flexibility to adapt the experience to every single property we manage, from compact city studios to large standalone villas."
• El Josemari Youth Hostel, Spain: "Guests now receive their MEWS check-in link directly in WhatsApp, making the process simple for them and lighter for our front desk."
• Suknai Hotels & Resorts, Saudi Arabia: "One of the best companies when it comes to WhatsApp and upselling solutions — offering a wonderful solution, timely follow-up, and trustworthy commitments."
• Hazlewood Castle, United Kingdom: "Viqal significantly reduces our manual workload. Guests enjoy a seamless experience with instant answers to their questions."

Conclusion

Viqal is a powerful AI messaging platform that transforms guest communication for hotels and short-term rentals. By automating interactions through trusted channels like WhatsApp and integrating seamlessly with PMS, Viqal enhances efficiency, drives revenue, and improves guest satisfaction. Whether you're looking to reduce manual workload, increase upselling opportunities, or provide a seamless guest experience, Viqal is the solution you need.