Askful

Askful: Turn Product Questions into Conversions

What is Askful?

Askful is an AI-powered Q&A platform designed for e-commerce stores using Shopify, Magento, and WooCommerce, aiming to provide instant answers to product-related questions directly on the product pages. By leveraging product data, store policies, and customer reviews, Askful helps reduce customer hesitation, decrease repetitive support tickets, and ultimately boost conversion rates.

How does Askful work?

Askful works by automating the process of answering frequently asked questions on product pages. It integrates with e-commerce platforms like Shopify and Magento to:

1. Gather Data: Collects product information, store policies (e.g., shipping, returns), and customer reviews to build a comprehensive Q&A database.
2. Generate FAQs: Automatically generates product-specific FAQs from the collected data.
3. Display Answers: Provides instant answers to shoppers' questions right on the product pages via an embedded widget.

Key Features and Benefits

• Instant Answers: Provides real-time answers to customer queries, enhancing their shopping experience.
• Reduced Ticket Volume: Deflects common questions, allowing support teams to focus on complex issues.
• Increased Conversions: Converts hesitant shoppers by addressing their doubts about sizing, materials, compatibility, etc.
• Time Savings: Automates FAQ generation, saving significant setup time.
• Easy Integration: Simple 3-step process for installation and customization.

How to use Askful?

The process is straightforward:

1. Install: Add the Askful app from the Shopify app store or the Magento extension marketplace.
2. Sync: The system syncs with your catalog, store policies, and reviews to create a knowledge base.
3. Customize & Go Live: Adjust the widget to match your store's theme and publish it with one click.

Who is Askful for?

Askful is designed for e-commerce businesses looking to improve customer satisfaction, reduce support overhead, and increase sales conversions. It is particularly beneficial for stores that:

• Receive a high volume of repetitive customer inquiries.
• Want to provide a seamless and informative shopping experience.
• Aim to reduce cart abandonment rates.

Why choose Askful?

• Converts hesitant shoppers: By providing instant answers, Askful addresses customer concerns and encourages purchases.
• Reduces repetitive tickets: Automating the Q&A process frees up your support team to handle more complex issues.
• Saves setup time: Askful automatically generates product-specific FAQs, reducing the time and effort required to set up the system.

Real-World Impact

Studies show that a significant percentage of shoppers abandon their carts when they can't find quick answers to their questions. Askful directly addresses this issue by providing instant information, leading to increased sales and customer loyalty.

Pricing

Askful offers a free plan for up to 50 conversations. Paid plans start from $19/month and include additional features and conversation capacity. A 7-day free trial is available for the paid plans.

FAQ Section

What data does Askful use?

Askful utilizes product data, store pages (e.g., shipping/returns), and customer reviews (Magento only) to generate FAQs.

What's the impact on site speed?

The script is lightweight and loads after critical content, minimizing impact on site speed.

Can I remove it easily?

Yes, you can disable or uninstall the app/extension at any time.

Conclusion

Askful is a valuable tool for e-commerce businesses seeking to enhance their customer experience, reduce support workload, and improve conversion rates. By providing instant answers to product-related questions, Askful helps address customer concerns, build trust, and ultimately drive sales. It’s particularly well-suited for Shopify, Magento, and WooCommerce stores looking to optimize their product pages and provide better customer support.