Cardina

Cardina Cobrowse: Visually Guide Your Customers to Success

What is Cardina? Cardina is a powerful tool designed to provide visual guidance to customers via phone or live chat. It allows customer support agents to see, draw on, and even take control of a customer's screen, all without requiring the customer to download any software or navigate complex meeting links. This makes it easier than ever to guide customers through complex processes, resolve issues quickly, and boost overall customer satisfaction.

How does Cardina work?

Cardina works by enabling agents to view a customer's screen in real-time. With the customer's permission, agents can also request control of the screen to guide them through workflows or troubleshoot problems directly. Key features include:

• Screen Sharing: Agents can see the customer's screen live.
• Drawing Tools: Agents can draw on the customer's screen to highlight specific areas or instructions.
• Remote Control: With permission, agents can scroll, click, and type on behalf of the customer.
• Session Recording: Optionally record and replay past sessions for training and review purposes.
• Data Masking: Sensitive data is automatically masked to protect customer privacy.

Why choose Cardina?

• Faster Resolution Times: Resolve customer issues 41% faster by eliminating the need for lengthy descriptions and screenshots.
• Increased First-Contact Resolution: Boost first-contact resolutions by 47% by providing instant connectivity and 2-way screen sharing.
• Improved Customer Satisfaction: Customers appreciate the ease of use and the ability to get immediate assistance.
• Enhanced Security: Control agent access to customer data and ensure compliance with data protection regulations.

Who is Cardina for?

Cardina is perfect for customer support teams, sales teams, and anyone who needs to provide remote assistance to customers. It's particularly useful for companies that support customers who may not be tech-savvy or who have difficulty explaining their issues.

Cardina is trusted by the world's most ambitious CX teams.

Key Features and Benefits

• Visually guide customers: See what your customers are seeing and engage them with the right context.
• Show customers by drawing on their screen: Highlight where to click by drawing on the customer’s screen.
• Take control with the customer’s permission: Scroll, click, and type on behalf of the customer as if you were sitting right next to them.
• Review and replay session recordings: Help agents learn by reviewing previous resolutions.
• Mask out sensitive data: Ensure that sensitive data is never sent or saved.

Real-World Impact

Cardina has helped numerous companies improve their customer support and increase their sales. For example:

• Follow Up Boss: Uses Cardina to cut through wasted time and make customers more comfortable and confident.
• VS24: Converts leads into customers who spend thousands every year thanks to Cardina.
• Cuboh: Saved countless hours of walking clients through sharing their screen and reduced the learning curve for new customers.
• Swoop: Simplified onboarding by eliminating the need for complex Zoom setups.
• BlueReceipt: Helps customers directly and provides real-time insight into how users engage with their platform.

Data Protection and Security

Cardina takes security seriously, with features designed to protect your most sensitive data:

• Granular Control: Control what agents can see with complete granularity.
• Automatic Masking: Passwords and sensitive fields are automatically hidden.
• Configurable Permissions: Configurable permissions and logging.
• Compliance: Compliant with global data protection and security frameworks like SOC 2 Type II, GDPR, CCPA, and HIPAA.

Seamless Integrations

Cardina integrates seamlessly with your existing tools and works on all of your users' devices and with the latest web technologies.

Pricing

Cardina offers simple, transparent pricing plans suitable for startups to enterprises. Get started on our free plan with no credit card required.

Getting Started

Setting up Cardina is quick and easy. You can be up and running in as little as 5 minutes. Visit the documentation for more information.

Conclusion

Cardina is a game-changing tool for customer support and sales teams. By providing visual guidance and remote control capabilities, it helps to resolve issues faster, increase customer satisfaction, and drive more sales. If you're looking for a way to improve your customer engagement and support, Cardina is definitely worth considering. What is the best way to boost your success? Trust Cardina and install it!