Cast AI

Grow Revenue with AI Customer Success Agents - Cast AI

What is Cast AI? Cast AI is an AI-powered platform that provides Autopilot Agents for your business and Copilot Agents for your customers. These agents are designed to enhance customer success, account management, and gather feedback, ensuring every contact at every customer account receives personalized attention.

How does Cast AI work? Cast AI employs AI Customer Success Managers (CSMs) that directly engage with customers at scale. Each customer contact receives a dedicated AI CSM, which acts as a CoPilot, offering voice, visuals, and tailored insights.

Key Features:

• AI-Presented Experiences: Deliver presentations and insights directly to your customers with zero additional effort.
• Team-Presented Experiences: Enable your team to present information effectively to customers.
• Self-Success Tools: Offer self-service options through in-app popups and integrated experiences.
• Multi-Channel Delivery: Publish content in-app, deliver via email, and even through text messages.
• Multi-Lingual Support: Communicate in 17 different spoken languages.
• AI Copilots for CSMs: Boost CSM productivity by 17% to 20%.

Why is Cast AI important? Cast AI helps businesses break the cycle of needing to hire more CSMs as their accounts grow. It allows companies to:

• Do more expansion.
• Increase renewals.
• Gain more influence.
• Lower the cost of renewals, adoption, expansion, and churn mitigation.

Where can I use Cast AI? Cast AI is suitable for:

• Customer Success teams
• Account Management teams
• Any business looking to scale customer engagement and reduce costs.

Customer Testimonials:

• Laura McCarthy, VP Global Customer Services & Success, PureStorage: Highlights the cost savings in renewals, adoption, expansion, churn mitigation, & referrals.
• Percy Rose, Head of Digital Customer Success, GreenLake Business Unit, HP Enterprise: Discusses how HPE selected AI agents to provide immediate, account-specific answers to customer questions.
• Rigo Rodriguez, Senior Global Director, Customer Success: Notes Pure Storage added over $1.6M to their bottom line using cast.app Digital AI CSMs from just one use case and expanded to 10 use cases and 7 business units.

How to implement Cast AI? Cast AI offers tech-stack agnostic AI, making it easy to integrate with existing systems. It allows you to scale across customer segments, maturity levels, and personas, reaching active users, inactive users, and executives.

Key Use Cases:

• Personalized Learning: Provide just-in-time materials to customers.
• Scale Customer Success Programs: Execute playbooks directly and bypass CSM bottlenecks.
• Improve Customer Engagement: Move past lagging customer health and engagement indicators.

Cast AI is designed to generate presentations, present insights, tie them to actions, and answer questions. It evolves from simple rules-based support AI Agents to next-generation RAG-less extensible agentic AI Agents.