Duckie

Duckie: Build and Deploy AI Support Agents

What is Duckie? Duckie is a platform designed to empower businesses to automate their customer support processes by building and deploying custom AI support agents. It allows companies to transform their existing support runbooks into intelligent AI agents capable of automating tickets, reducing costs, and scaling customer service, all without requiring coding expertise.

How does Duckie work?

Duckie works through a four-step process:

1. Connect Your Knowledge: Duckie integrates with your existing knowledge base to provide real-time answers to customer questions using your company's information. This ensures that the AI agent has access to the most up-to-date and accurate information.
2. Design Your AI Agent: The platform allows you to translate your support logic into reliable AI automations using Duckie’s Workflows. This no-code approach ensures that anyone can design and configure the AI agent to handle customer requests effectively.
3. Add Your Tools: Duckie lets you integrate various tools to enable the AI agent to take actions on your behalf. This includes out-of-the-box actions like processing refunds and creating tickets, as well as the ability to connect your own tools via APIs.
4. Deploy: Once configured, the AI agent can be deployed wherever your customers are, including Slack, Zendesk, Duckie (as a website widget), Discord, and Microsoft Teams.

Key Features and Benefits

• AI Support Agent That Takes Actions: Unlike simple chatbots, Duckie’s AI agents are capable of taking actions, such as processing refunds and creating tickets.
• Reduction in Resolution Time: Users have reported up to an 80% reduction in resolution time, leading to faster and more efficient customer support.
• Cost Savings: Automating customer support can save significant costs. Duckie claims to save a support team of 10 around $210,000 yearly.
• Ticket Deflection Rate: Duckie can deflect a significant percentage of support tickets, allowing human agents to focus on more complex issues.
• Real-Time Order Status: The AI agent provides instant access to customer order information without requiring manual lookups.
• One-Click Refunds: Automate the refund process with easy, one-click actions.
• Intelligent Log Investigation: Automatically fetch, summarize, and create tickets based on log data.
• Integration Capabilities: Connect to any of your tools via simple API integrations, pulling information and taking actions in real time.

Where Duckie Lives

• Slack: Deploy Duckie as a Slack bot in customer or internal channels.
• Zendesk: Install Duckie as a Zendesk app to auto-reply to customers or draft responses for support agents.
• Website Widget: Embed Duckie as a widget on your website with a single line of code.
• Discord: Use Duckie as a bot on Discord channels.
• Microsoft Teams: Deploy Duckie as a bot on Microsoft Teams.

Security and Trust

• Enterprise-level Security: Duckie adheres to high security protocols and standards.
• Data Encryption: Data is encrypted at rest and protected in transit, ensuring privacy.
• Compliance: Duckie’s Data Processing Agreement complies with GDPR and CCPA.
• Source Grounding: Duckie always provides sources for the answers it generates.

Who is Duckie for?

Duckie is suitable for businesses of all sizes that want to improve their customer support efficiency. It is particularly beneficial for:

• Technical SaaS Companies: Companies needing robust developer support.
• Enterprises: Organizations requiring fast and accurate responses for B2B clients.
• Customer Support Teams: Teams looking to simplify processes and improve overall performance.

Why Choose Duckie?

Duckie distinguishes itself by offering an AI agent that does more than just answer questions. It takes actions, integrates seamlessly with existing tools, and provides a no-code platform for easy customization. This combination of features makes it a powerful tool for automating and enhancing customer support operations.

Best Way to Improve Customer Support Automation

By using Duckie, companies can significantly improve their customer support by automating repetitive tasks, providing instant access to information, and integrating with various platforms. This leads to faster resolution times, reduced costs, and improved customer satisfaction.

Testimonials

• Vadim Korolik, CTO - Highlight: "It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
• Sidd Seethepalli, CTO - Vellum: "Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
• Akash Sharma, CEO - Vellum: "Ever since we started using Duckie, our support team's performance has improved drastically."
• Jay Khatri, CEO - Highlight: "Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
• Terry Ma, CTO - Snaptrade: "Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"