Feedback Navigator
Overview of Feedback Navigator
Feedback Navigator: Analyze User Feedback with AI
What is Feedback Navigator?
Feedback Navigator is an AI-powered platform designed to help businesses and individuals quickly extract valuable insights from user feedback data. It caters to various users, including business owners, property managers, product teams, and consultants.
How does Feedback Navigator work?
Feedback Navigator works by gathering customer feedback data from multiple sources and using large language models to perform sentiment analysis and identify common requests. The platform allows users to define custom categories to be detected in the feedback, trigger custom workflows, and export data for further analysis. The platform scrapes data from platforms like Trustpilot, Booking.com and Yelp, upload a CSV file or use its API.
Key Features:
- Built-in Data Sources: Integrates with platforms like Trustpilot, Booking.com, and Yelp, and also allows CSV uploads and API integration.
- Custom Categories: Enables users to define specific categories for feedback analysis.
- Sentiment Analysis: Employs large language models to accurately extract sentiment from overall feedback and individual categories.
- Request Detection: Provides an overview of the most common customer requests for actionable insights.
- Custom Workflows: Allows triggering custom workflows via webhooks when new reviews are analyzed.
- CSV Export: Offers one-click data export for custom analysis and visualization.
Use Cases:
- Property Managers: Quickly analyze guest reviews from platforms like AirBnb and Booking.com.
- Gym Owners: Assess reviews from Google Reviews and Yelp to improve customer satisfaction.
- Product Teams: Centralize and automate the categorization and analysis of customer feedback.
- Hotel Managers: Efficiently analyze new reviews from TripAdvisor, Booking.com, and Google Reviews.
- Consultants: Empower clients with actionable insights into customer experiences.
- Restaurant Owners: Evaluate restaurant reviews across multiple locations from Yelp and Google Reviews.
Pricing:
Feedback Navigator offers both one-time credits and subscription plans:
- Free Trial: 100 credits
- S Plan: 1,000 credits/month for $15/month
- M Plan: 2,500 credits/month for $25/month
- L Plan: 5,000 credits/month for $50/month
- S Pack: 1,000 credits for $39
- M Pack: 2,500 credits for $79
- L Pack: 5,000 credits for $149
- XL Pack: 10,000 credits for $249
- XXL Pack: 25,000 credits for $499
- XXXL Pack: 50,000 credits for $899
One credit is consumed each time user feedback is analyzed.
Why is Feedback Navigator Important?
Feedback Navigator is important because it helps businesses and individuals understand what their customers want. By automating the process of gathering, categorizing, and analyzing feedback, Feedback Navigator saves time and resources, and empowers users to make data-driven decisions to improve their products, services, and customer experiences.
Best way to analyze user feedback?
Feedback Navigator offers a comprehensive suite of tools designed to make user feedback analysis straightforward and effective. Its AI-driven approach ensures that businesses can quickly identify key trends and sentiments, turning raw data into actionable insights.
In conclusion, Feedback Navigator provides a robust and efficient solution for anyone looking to leverage customer feedback for business improvement. Its user-friendly interface, powerful AI capabilities, and flexible pricing plans make it a valuable tool for businesses of all sizes.
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