Forethought
Overview of Forethought
Forethought: AI Agent Platform for Customer Support
Forethought is an AI agent platform designed to revolutionize customer support. It helps CX teams reduce costs, accelerate resolution times, and resolve up to 90% of inquiries with a multi-agent system. Recognized by G2 for ROI and customer satisfaction, Forethought's AI Agents deliver tangible results, not just automation.
What is Forethought?
Forethought is a leading AI-powered customer service solution that empowers businesses to provide exceptional support experiences. By leveraging AI, Forethought automates and streamlines various aspects of customer support, including:
- Ticket Classification: Automatically categorize and prioritize support tickets for efficient routing.
- AI-Surfaced Insights: Uncover insights from support interactions to identify knowledge gaps and improve workflows.
- Omnichannel Agent: Deliver personalized support across multiple channels like chat, email, and voice.
- Agentic AI Copilot: Provide agents with real-time assistance and intelligent responses.
How does Forethought work?
Forethought employs a multi-agent system that collaborates across the customer journey. Key features include:
- Fully Agentic: AI agents reason, decide, and take action based on your business policies.
- Trained on Your Data: Learns from past tickets and help center content for personalized AI customer service.
- Multi-Agent System: Deploys AI agents that work together to identify, solve, classify, and support your team.
Why is Forethought important?
Forethought helps businesses:
- Reduce Costs: By automating tasks and improving efficiency, Forethought lowers support costs.
- Improve Resolution Times: AI agents resolve issues faster, leading to increased customer satisfaction.
- Enhance Customer Experience: Personalized support across multiple channels creates a better overall experience.
Customer Success Stories
- Upwork: Reduced time to resolution by 50% with Forethought.
- Cotopaxi: Achieved a 168% ROI in six months with Forethought.
- YAZIO: Deflects 80% of tickets without lowering CSAT using Solve.
Where can I use Forethought?
Forethought integrates seamlessly with leading helpdesks and can be deployed across various industries, including:
- SaaS
- Ecommerce and Retail
- Fintech
- Mobile Apps
Best way to implement Forethought?
- Start with a proof of concept: See how Forethought can work for your business with a trial.
- Integrate with your existing helpdesk: Connect Forethought to your current systems for seamless data flow.
- Train the AI on your data: Allow Forethought to learn from your past tickets and content for optimal performance.
Forethought is the undisputed AI in CX leader, providing an innovative solution for businesses looking to transform their customer support operations. With its multi-agent system, AI-powered features, and proven results, Forethought is setting the standard for the future of customer service.
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