Inari
Overview of Inari
Inari: Transforming Customer Feedback into Actionable Product Insights
What is Inari? Inari is an AI-powered platform designed to help product teams transform customer feedback into actionable insights and prioritize their product backlog effectively. By automating feedback analysis and providing a unified view of customer data, Inari enables teams to build products that truly resonate with their users.
How does Inari work? Inari works by connecting to various customer data sources such as CRM systems, feedback platforms, and communication channels. It then uses AI to automatically extract requests, defects, praises, and sentiment from customer feedback and sales conversations. This information is then clustered into actionable insights, which are linked to relevant customer quotes and backed with metrics.
Key Features of Inari:
Automated Feedback Analysis
Inari automates the process of analyzing customer feedback, saving product teams hundreds of hours per month. It extracts key themes and insights from customer conversations, support tickets, and other data sources.
AI-Powered Insights
Inari uses AI to identify crucial trends and surface actionable insights from customer feedback. It automatically links quotes to insights and provides metrics to support its findings.
Product Backlog Prioritization
Inari helps product teams prioritize their backlog by connecting it with revenue and retention impact. It syncs with existing backlogs from tools like Jira and Linear and enriches issues with customer and GTM context.
Unified Feedback Repository
Inari unifies customer feedback from various sources into a single repository. This allows product teams to analyze feedback at scale and personalize AI analysis to their specific needs.
Customer and Company Analytics
Inari provides analytics on customers and companies, allowing product teams to understand their users and close the loop on their requests. It syncs with HubSpot and Salesforce to pull in GTM context like ARR, deal size, and pipeline stages.
Why choose Inari?
Inari is a valuable tool for product teams because it helps them:
- Save time by automating feedback analysis
- Identify and monitor crucial trends in customer feedback
- Prioritize their product backlog based on revenue and retention impact
- Build products that are grounded in customer problems
- Improve product growth and NPS
Who is Inari for?
Inari is designed for:
- Product teams
- Research teams
- CX, Sales, and Growth teams
- Founders
Inari helps these teams:
- Integrate real-time customer insights into their product development process
- Automate feedback analysis, insight generation, and backlog prioritization
- Build what matters, always
How to use Inari?
- Connect your customer data sources to Inari.
- Let Inari analyze your feedback and identify insights.
- Prioritize your product backlog based on Inari's recommendations.
- Build products that address customer problems and improve their experience.
Customer Success Stories:
- Dale Everett, Group PM at Faire, used Inari to summarize takeaways from sales and support tickets and identify bugs and blockers for their backlog.
- Dennis Laguman, UX Research Lead at Binance, used Inari to analyze customer feedback and focus on the most impactful aspects of their role.
- Willy Huang, Senior PM at Gusto, used Inari to summarize research notes and identify key takeaways.
Security, Privacy, and Compliance:
Inari is SOC 2 compliant and encrypts data in transit and at rest. It also monitors for threats and ensures strict access controls to keep customer information safe.
In conclusion, Inari empowers product teams to listen to their customers at scale, identify crucial trends, and build products that people love. By automating feedback analysis and prioritizing the product backlog, Inari helps teams save time, improve product growth, and enhance the overall customer experience. What's the best way to build successful products? By understanding and acting on customer feedback with Inari.
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