Kapture CX
Tool Overview
Kapture CX is an AI-powered customer experience platform designed to revolutionize how businesses interact with their customers. It offers a suite of tools, including AI-driven chatbots, a GenAI Knowledge Base, and omnichannel support, enabling businesses to provide seamless, personalized support across various channels.
Key features include self-service options that deflect up to 90% of queries, an AI service suite that speeds up resolutions by 70%, and personalized experiences that boost CSAT by 28%. It leverages AI and ML for agent performance analysis, trend prediction, and service quality enhancement.
Kapture CX helps businesses build lasting relationships, drive repeat business, and turn every interaction into a step forward by capitalizing on contact center data to drive smarter decisions, extracting meaningful insights from customer interactions to enhance support quality and customer experience.
Ideal for industries like Retail, BFSI, Travel, and Consumer Durables, Kapture CX helps create industry-specific solutions with AI, tailored workflows, and seamless automation, ensuring efficient, personalized, and impactful support. Enhance your customer service with Kapture CX's robust features like AI Voice Bots, Smart Ticket Routing, and Advanced Ticketing.
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