LiveX AI
Overview of LiveX AI
LiveX AI: Human-like AI Agents for Customer Retention and Growth
What is LiveX AI? LiveX AI is a platform designed to transform customer experience and support for Direct-to-Consumer (DTC) and Business-to-Consumer (B2C) brands. It leverages conversational AI to deliver instant, human-like service across various channels, including web, app, chat, and voice, aiming to boost retention, cut costs, and drive revenue.
How does LiveX AI work? LiveX AI uses a single AI “brain” that can be deployed across multiple channels, including chat, voice, search, digital avatars, email, SMS, QR codes, web, and mobile. It offers various AI agent types, such as:
- AI Chat: Provides 24/7 smart chat to answer questions, facilitate sales, and offer support.
- AI Voice: Employs natural voice agents for calls, support, and automation.
- Digital Human: Creates lifelike digital humans for engaging, on-brand interactions.
- AI Agent Assist: Augments human agent performance with AI assistance.
- AI QR Agent: Instantly triggers AI chat with a QR code scan.
- AI Search: Delivers fast, relevant answers through conversational search.
Key Features and Benefits:
- Omni-channel Deployment: Operates seamlessly across multiple channels.
- Multi-language Support: Capable of understanding and responding in various languages.
- Visual Conversation Builder: Simplifies the creation of personalized AI journeys.
- Pre-trained for Business Impact: Tuned for key moments that drive retention and resolution.
How to use LiveX AI?
LiveX AI can be used to build smarter conversations visually, allowing businesses to tailor replies based on past interactions and emotional cues. It is pre-trained on the key moments that drive retention and resolution—from support conversations to subscription saves.
Why Choose LiveX AI? LiveX AI is chosen by companies looking to:
- Reduce Churn: Akool saw a 26.4% reduction in churn using LiveX AI.
- Improve Conversion Rates: Pictory achieved a 3X conversion rate increase.
- Deflect Cancellations: Companies have seen a 2X increase in cancellation deflection.
- Enhance Efficiency: Efficiency improvements of 30% or more are common.
Use Cases and Customer Successes
- Wyze: Significantly improved customer support, achieving a 90% resolution rate with faster resolutions.
- Pictory: Achieved 3X conversions and 90% self-service with LiveX AI, with 89.83% self-service resolution.
- Akool: Cut subscriber churn by 26.4%, gaining a 40X ROI through cost-efficient retention.
What Our Users Are Saying
- Bruce Wagner, Director of Customer Support at Wyze: LiveX AI Search transformed their Zendesk Help Center by delivering precise, relevant results.
- Rimson Liu, Product Manager at Monica.im: LiveX AI identified friction points, driving loyalty through solutions, not spam, turning churn into a strategic feedback channel.
- Brittany Avery, CEO at FASHIONPASS: LiveX AI freed up their support team, improved subscriber retention, and delivered higher efficiency and a better customer experience.
- Jiajun Lu, CEO at Akool: Saw a sharp churn decrease, enabling them to continue growing while maintaining strong customer loyalty.
Who is LiveX AI for? LiveX AI is ideal for:
- DTC and B2C brands seeking to enhance customer experience.
- Businesses looking to improve customer retention and reduce churn.
- Companies aiming to cut support costs and increase efficiency.
- Organizations wanting to scale customer support across multiple channels.
FAQ
What is LiveX AI?
LiveX AI is an AI-powered platform designed to transform customer experience and support for DTC and B2C brands.
What is an AI Agent, and how does LiveX AI fit this role?
An AI Agent is a software entity designed to act autonomously to achieve specific goals. LiveX AI uses AI Agents to handle customer interactions, providing human-like support and personalized experiences.
Can LiveX AI be used as an AI customer support tool?
Yes, LiveX AI can be used as an AI customer support tool, offering 24/7 support, answering questions, and resolving issues across multiple channels.
How does LiveX AI change how a business can interact with their customers?
LiveX AI enables businesses to interact with their customers in a more personalized and efficient way, delivering tailored experiences and proactive support.
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