Numa
Overview of Numa
Numa: AI Agents Revolutionizing Dealership Customer Service
What is Numa?
Numa is an AI-powered solution designed to transform customer service and operational efficiency for automotive dealerships. By leveraging generative AI, Numa's AI Agents autonomously manage routine tasks, freeing up human staff to focus on more complex customer interactions.
How does Numa work?
Numa’s AI Agents handle various tasks, including:
- Answering Customer Calls: Never miss a call, ensuring every customer inquiry is addressed promptly.
- Booking Appointments: Automate the appointment booking process with AI Agent voice technology.
- Providing Service Updates: Keep customers informed with automated status updates, enhancing customer satisfaction (CSI).
- Integrating with DMS: Seamlessly integrate with existing Dealership Management Systems (DMS) for comprehensive visibility.
Why is Numa important for dealerships?
- Increased Profitability: Automate routine tasks to increase service department profitability, as demonstrated by Gold Coast Cadillac’s 40% increase.
- Improved Customer Satisfaction: Provide timely and accurate information, reducing wait times and enhancing the overall customer experience.
- Scalable Customer Demand: Handle increased customer demand without the need to add additional headcount.
- Reduced Workload for Service Advisors: Automate repetitive tasks, allowing service advisors to focus on more complex issues and customer relationships.
Where can I use Numa?
Numa is ideal for automotive dealerships looking to enhance their customer service operations, streamline appointment booking, and improve overall profitability.
Best way to get started with Numa?
Contact Numa to schedule a demo and explore how their AI Agents can revolutionize your dealership's customer service.
Customer Success Story:
Bill Camastro, General Manager at Gold Coast Cadillac, highlights the transformative impact of Numa, stating, "Our service department now runs on Numa’s AI agents. We’ve seen a 40% increase in profits. We’ll never go back."
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