OneReach

OneReach: The No-Code Platform for AI Agent Orchestration

What is OneReach? OneReach.ai offers a comprehensive no-code platform, GSX, designed for orchestrating AI agents. GSX allows businesses to create advanced, multimodal AI agents aimed at enhancing both employee and customer experiences. It is a complete AI agent runtime environment focused on enterprise control and scale, trusted by regulated industries like healthcare, finance, and telecommunications.

Key Features and Capabilities:

• End-to-End Agent Runtime Environment: GSX supports the entire lifecycle of AI agents, from design and training to deployment, monitoring, and orchestration of neurosymbolic applications.
• Low-Code/No-Code Development: Offers multiple ways to build AI agents, including generative programming (vibe-coding), drag-and-drop interfaces, and traditional coding.
• Advanced Multi-Agent Orchestration: Simplifies the management of AI agents across various channels, ensuring seamless integration and operation.
• Human-AI Collaboration: Facilitates Human-in-the-Loop scenarios, allowing for effective collaboration between human agents and AI.
• Enterprise-Grade Security & Compliance: Ensures high standards for data privacy and security, including FedRAMP® authorization from the U.S. General Services Administration.
• Scalable & Secure Cloud-Native Platform: Provides a robust, scalable infrastructure to support the deployment of AI agents in the cloud.
• Composable, AI-First Architecture: Allows for flexibility and customization with pre-built agents, flows, and steps, enabling users to tailor AI solutions to specific needs.
• Agentic RAG-Powered Knowledge Management: Uses Retrieval-Augmented Generation (RAG) to improve knowledge management and agent response accuracy.

How does OneReach work?

GSX by OneReach works as a complete AI agent runtime environment designed to support AI agents across an entire organization. GSX allows teams to quickly design, deploy, test, and scale AI agents without sacrificing agility or performance. Here's how the platform addresses the core needs of modern enterprises:

1. Design & Training:

   • OneReach abstracts complexity. It allows users to concentrate on designing the best possible user experiences instead of grappling with the intricacies of underlying technology.

2. Security and Compliance:

   • The platform is built with enterprise-grade security protocols that ensure data privacy and compliance within highly regulated industries. GSX adheres to strict data handling and security measures like FedRAMP compliance, providing secure AI solutions.

3. Deployment & Scaling:

   • GSX's cloud-native architecture enables rapid deployment and scaling of AI agents and IDWs, meaning the solution can grow as needed without significant IT overhead.
   • GSX’s composable, AI-first architecture provides flexibility, allowing businesses to integrate and customize agent skills and use cases. This extensibility ensures that the platform can adapt to specific organizational needs and evolving requirements.

What is an Intelligent Digital Workforce (IDW)? OneReach also enables the creation of Intelligent Digital Workers (IDWs), which are AI-powered systems that combine AI agents, skills, and data to efficiently complete tasks and workflows. IDWs can manage workflows across channels and languages, making them a powerful tool for automating tasks across an organization.

Who is OneReach for?

OneReach is ideal for organizations across various industries, including:

• Retail: Automating customer service and enhancing retail operations.
• HR: Streamlining HR processes such as onboarding, offboarding, and employee support.
• Insurance: Improving customer service and automating claims processing.
• Legal: Assisting with contract management and legal Q&A.
• Logistics and Transportation: Optimizing logistics and transportation workflows.
• Technology: Supporting IT service desks and internal IT operations.
• Finance & Banking: Enhancing customer service, improving compliance, and automating financial processes.
• B2C & B2B Customer Service: Providing assistance through AI-driven customer supports and chat bots. The AI agent assist helps human agents quickly find information for distribution to the customer.

Why choose OneReach?

• Analyst Recognition: Named a leader by major analyst groups, including Gartner and Forrester.
• Proven Deployments: Trusted by industry leaders with over 10,000 deployments.
• Focus on User Experience: Allows businesses to focus on creating the best user experience without being limited by technology.

The OneReach platform allows businesses to transform their operations to an organizational AGI, integrating AI into every aspect of the business for optimized workflows and overall better experiences for both employee and customer.