SenseProfile
Overview of SenseProfile
SenseProfile: AI-Powered Conversation Analysis for Enhanced Business Insights
What is SenseProfile?
SenseProfile is an AI-driven conversation analysis tool developed by Arllecta. It uses a proprietary algorithm based on 'Sense Theory' to extract meaning from spoken interactions. The tool focuses on providing businesses with valuable insights from their sales calls, support interactions, retail engagements, and security monitoring. SenseProfile integrates seamlessly with platforms like Zoom and Webex to automatically transcribe and analyze meeting recordings.
How does SenseProfile work?
SenseProfile uses the Arllecta's self-learning and predictive network, ArLLecta, which has over 14 years of experience in machine learning, artificial intelligence, and mathematical modeling to analyze conversations. It transcribes audio, identifies key topics and the emotional tone of participants, detects interruptions and the use of obscene language, and highlights frequently used phrases. It uses the revolutionary mathematical theory 'Sense Theory' and the highly scalable 'Proof of Participation Protocol (PoPP)' specially designed for AI tasks.
Key Features:
- Speakers diarisation: Identifies individual speakers in a conversation.
- Topic and sense detection: Determines the subjects being discussed and the overall meaning.
- Tonality analysis: Evaluates the emotional mood of each participant.
- Statistics by speakers: Provides data on each speaker's contribution.
- Interrupts detection: Identifies when participants interrupt each other.
- Obscene language detection: Flags the use of inappropriate language.
- Frequently used phrases highlighting: Highlights the common expressions.
- Words and phrases search: Allows users to search within the transcribed text.
- Zoom integration: Integrates with Zoom to transcribe meeting recordings.
Main uses cases:
- Sales: helps transcribe sales calls, identifies conversation objects, creates and controls sales manager behavior scenarios, and identifies the topics discussed.
- Support: helps transcribe support calls, identifies conversation objects, creates and controls support manager behavior scenarios, and identifies the topics discussed.
- Retail: implements client mood detection systems, creates scenario plans for client communication, allows employee control and consulting, and provides a service quality analytics system.
- Security: assigns scenario plans for employee behavior, implements intellectual property control systems, identifies conversation objects, and allows for 24/7 audio control.
How to use SenseProfile?
- For Zoom: Integrate SenseProfile as a Zoom app to transcribe online meetings. The app provides a centralized location to manage and analyze your recordings.
- For Webex: Link a free Webex account to SenseProfile to transcribe recordings of online meetings. Go to the account settings and click the 'Go to Webex account' button to login to Webex. After successfully linking the accounts, you can proceed to transcribe the recordings.
Why is SenseProfile important?
- Enhanced Understanding: Combines thousands of words into one meaning, revealing the underlying intent of conversations.
- Improved Efficiency: Automates transcription and analysis, saving time and resources.
- Data-Driven Insights: Provides actionable data to improve sales strategies, support interactions, and customer service.
- Risk Mitigation: Detects obscene language and monitors employee behavior to ensure compliance and protect intellectual property.
Who is SenseProfile for?
SenseProfile is ideal for:
- Sales teams: Improve sales performance by analyzing call recordings and identifying best practices.
- Support teams: Enhance customer satisfaction by understanding customer sentiment and identifying areas for improvement.
- Retail businesses: Monitor customer interactions and ensure consistent service quality.
- Security teams: Monitor employee communications and protect sensitive information.
Why Choose SenseProfile?
With over 14 years of experience in Machine Learning, Artificial Intelligence, and Mathematical Modeling, Arllecta offers a proven solution for conversation analysis. The 'Sense Theory' and the 'Proof of Participation Protocol (PoPP)' enable robust and scalable AI-driven solutions.
Contact Information:
- Email: info@arllecta.com
- SINGAPORE Office (headquarter): Arllecta Pte.Ltd., 68 Circular Road, #02-01, Singapore, 049422
- USA Office: Arllecta Inc., 919 North Market Street, Wilmington, Delaware, 19801
- UK Office: Arllecta Ltd., 180 Tottenham Court Road, Suite 12, 2nd Floor Queens House, London, United Kingdom, W1T 7PD
- KZ Office: Arllecta LLC, info@arllecta.com, Sain street, 16B, Almaty, Kazakhstan, 050062
- UAE Office: Arllecta Solutions LLC., Office 404, Al Saaha Offices - B, Souk Al Bahar, Burj Khalifa District, P.O Box 487177, Dubai, UAE
- China Office: Arllecta (Shenzhen) Technology Co., LTD, Office 706, Yuemeite Building, No. 1 Gaoxin South 7th Road, Gaoxin District Community, Yuehai Street, Nanshan District, Shenzhen
- EU Office: Arllecta Kft., support@arllecta.com, 1077 Budapest, Rózsa u. 38/A, Hungary.
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