TALKR

TALKR: The No-Code AI Agent Platform for Conversational Automation

TALKR is a no-code platform designed to empower businesses in creating AI Agents for various communication channels, including phone, chat, and messaging. This solution allows companies to automate customer interactions, improve efficiency, and scale their operations without requiring technical expertise.

What is TALKR?

TALKR is a conversational AI agent platform that offers ready-to-use and customizable AI agents. These agents are designed to handle customer service, support, sales, and marketing tasks. TALKR facilitates 24/7 availability, immediate support, and enhanced customer retention, all while reducing operational costs.

How does TALKR work?

TALKR leverages a combination of natural language processing (NLP) and machine learning to understand and respond to customer inquiries. The platform connects AI agents to various channels, including telephony, web chat, WhatsApp, SMS, and RCS, providing a seamless omnichannel experience. Key features include:

• No-Code Interface: Users can create and deploy AI agents without needing any coding knowledge.
• Omnichannel Support: TALKR agents can operate across multiple channels, ensuring customers can interact through their preferred method.
• Customization: Agents can be tailored to specific business needs with custom prompts, tasks, and data integrations.
• Integration Capabilities: TALKR connects with various business tools and APIs, including CRM, ERP, knowledge bases, and more.
• Monitoring and Supervision: The platform provides real-time observability and statistical reports to monitor agent performance.

Key Features and Benefits

• 24/7 Availability: AI agents are available around the clock, ensuring no missed opportunities.
• Cost Reduction: Automating tasks with AI agents reduces operational costs and increases ROI.
• Increased Customer Retention: Providing instant and helpful support enhances customer loyalty.
• Improved Sales: AI agents can qualify leads, remind prospects about quotes, and validate orders, increasing sales revenue.
• Time Savings: Automating routine tasks frees up human agents to focus on higher-value activities.

Use Cases and Applications

TALKR can be applied in various industries and business functions:

• Customer Service: Automate responses to common inquiries and redirect complex issues to human agents.
• Sales: Qualify leads, remind customers of quotes, and validate orders.
• HR Support: Manage leave requests, answer basic HR questions, and assist with candidate sourcing.
• Invoice Collection: Send payment reminders and update CRM records.
• Appointment Confirmation: Confirm appointments and reduce no-shows.

Ready-to-Use AI Agents

TALKR offers 11 off-the-shelf AI agents ready to be deployed:

1. Receptionist: Schedules appointments and follows up on no-shows.
2. Quote Reminder Agent: Calls prospects who have not approved quotes.
3. Order Tracking Agent: Connects to CRM to inform customers of their order status.
4. Lead Qualification Agent: Calls web leads, asks key questions, and qualifies interest.
5. HR Support Agent: Manages leave requests and answers HR questions.
6. Cold Prospecting Agent: Identifies needs, collects contact information, and schedules appointments.
7. Unpaid Invoice Collection Agent: Sends invoices and requests payment dates.
8. Appointment Confirmation Agent: Confirms appointments and suggests changes.
9. Automated Customer Service Agent: Answers common questions and redirects to human agents.
10. Order Validation Agent: Validates shopping carts and suggests complementary products.
11. Customer Onboarding Agent: Summarizes next steps after an order or signature.
12. Customer Feedback Agent: Captures satisfaction scores after a service.

Why is TALKR important?

TALKR helps businesses address common challenges such as:

• Overwhelmed call centers: Automate routine tasks and reduce agent burnout.
• Unanswered calls: Ensure all incoming calls are handled.
• Tedious tasks: Automate repetitive processes and free up staff for higher-value work.
• No-shows and canceled appointments: Send reminders and confirmations automatically.

Pricing

TALKR offers usage-based pricing, starting at 18 cents per minute, making it an affordable solution for businesses of all sizes.

Testimonials

• Colicoli (Transportation & Last Mile Delivery): Automated over 92% of customer inquiries and reduced ticket openings by 45%.
• TotalEnergies (Energy): Uses AI agents to process delivery reminder notifications and obtain appointment confirmations.
• Anytech (B2C IT support): Automated 100% of support requests and recurring tasks.
• Car dealer BMW: Boosted appointment bookings and generated €50K in annual savings.
• Annexx (Logistics & Warehousing): Handled 100% of customer calls and increased managed calls outside business hours by 21%.
• Schneider electric (Industry & Energy): Optimized logistics planning and increased early deliveries to 75%.

How to get started with TALKR?

Getting started with TALKR is easy. The platform offers a plug-and-play deployment process with affordable rates and a proven ROI. The team reviews business issues and plans an interactive kick-off meeting, defining the scope of the bot, dialog, data settings, and API connections.

Conclusion

TALKR is a powerful no-code AI agent platform that empowers businesses to automate customer interactions, improve efficiency, and scale their operations. With a range of ready-to-use agents and customizable options, TALKR provides a flexible and cost-effective solution for businesses across various industries.