Univw CRM

What is Univw CRM?

Univw CRM is a customer relationship management software designed to help businesses actively manage customer information and improve their sales cycle. It caters to various business verticals, including Real Estate, FMCG, Banking & Financial sector (BFSI), small businesses, and start-ups.

How does Univw CRM work?

Univw CRM provides a range of features, including:

• Resource Hierarchy-Based Data Access: Ensures resources access only necessary data, promoting efficiency and security.
• Integrated Cloud Telephony: Offers seamless Click-To-Call and PII data protection, with call recording and transcription for valuable insights.
• Data from External Sources: Integrates data from various sources like WebHooks, CSV Imports, and ETL tools like Zapier.
• Flexible Workflow Engine: Models custom business flows with automated work creation, assignments, and progress tracking.
• Datalake & Visualization: Merges transactional, call, chat, and geolocation data for comprehensive insights.

Why is Univw CRM important?

Univw CRM is important because it can help businesses:

• Revolutionize their sales approach and drive revenue growth.
• Revamp post-sales processes with advanced features for customer retention.
• Streamline service job tracking and management.
• Reduce customer support resolution time and increase satisfaction rates.

Where can I use Univw CRM?

Univw CRM can be used in various industries and for different use cases, including:

• Sales: Automate sales processes and improve sales performance.
• Automation: Streamline post-sales processes for better customer retention.
• Services: Enhance service job tracking and management from creation to completion.
• Customer Support: Improve customer support efficiency and satisfaction.

Customer Reviews

• Abhinav Yadav, Deputy General Manager: "Our experience with Univw has been fantastic! The software is a powerful tool that enables us to track all aspects of our business, from effort tracking to stage classification."
• Govind Gupta, Senior Director - Business Operations: "Univw integration has boosted our sales & service team's efficiency, cutting down 30-40% of their workload."
• Suraj Mudaliar, Senior Director - Home Loans: "With Univw, our sales conversion skyrocketed within months of implementation. Its automated WhatsApp communication, document collection, customer chat, and pre-screening features boosted our CSAT by 60% and improved employee productivity."

What is the best way to improve sales performance? Consider Univw CRM, which integrates seamlessly with various platforms and offers centralized management.