Wasapi

Wasapi: The Professional WhatsApp Customer Service Solution

What is Wasapi? Wasapi is a premium solution designed to transform your WhatsApp customer service from chaotic to controlled, helping you organize, automate, and grow your business. It centralizes your team and client interactions, enabling faster responses and turning each chat into a sales opportunity.

Key Features and Benefits

• Intelligent Chat System:

  • Centralizes all conversations in one place.
  • Provides real-time supervision and control.
  • Offers fast and professional customer service.
  • Organized inboxes by status (Open, Pending, Closed).
  • Enables live multi-agent collaboration with context transfer.
  • Features intelligent auto-assignment to prevent saturation and ensure faster responses.
  • Supports multi-line centralization for support, sales, and collections.
  • Boosts productivity with quick responses, tags, and automatic signatures.

• Multi-Agent and Multi-Line Support:

  • Centralizes teams and WhatsApp lines on a single professional platform.
  • Enables coordinated work without duplication.
  • Provides complete control to scale attention without losing quality.
  • Organizes sales, support, and collections without relying on multiple devices.
  • Offers individual and secure access for each agent with clear roles and permissions.
  • Allows real-time monitoring of conversations with instant correction capabilities.
  • Provides unlimited scalability by adding agents or lines as your business grows.

• Chatbots and AI Assistants:

  • Automates repetitive tasks and provides instant responses.
  • Offers 24/7 availability.
  • Automatically filters leads to identify valuable customers.
  • Provides trainable AI assistants to answer complex questions.
  • Combines chatbot, AI, and human agents in a flexible hybrid mode.
  • Integrates with key processes via API and Make.

• Sales Funnels:

  • Converts conversations into a clear and focused sales process.
  • Organizes opportunities in a visual pipeline.
  • Prioritizes leads ready to buy.
  • Supports data-driven decision-making.
  • Allows direct follow-up from the funnel.
  • Enables intuitive drag-and-drop functionality.

• Campaigns and Mass Messaging:

  • Reaches thousands of customers safely and professionally.
  • Uses the official WhatsApp API to prevent blocks.
  • Enables mass outreach in minutes without appearing as spam.
  • Supports personalized messages with dynamic templates.
  • Offers advanced segmentation for targeted messaging.
  • Provides clear and exportable reports for real-time measurement.

• API and Integrations:

  • Connects WhatsApp with your entire business ecosystem.
  • Integrates with systems, automates processes, and builds advanced experiences.
  • Offers a robust and well-documented API.
  • Provides real-time webhooks for system synchronization.
  • Connects with 2,500+ apps via Make.
  • Supports chatbots with API requests for inventory checks and payment validation.
  • Includes WhatsApp Flows for interactive forms and processes.

How does Wasapi work?

Wasapi leverages the WhatsApp API to provide a comprehensive platform for managing customer communications at scale. It provides tools for organizing chats, automating responses, and tracking sales. The AI-powered chatbots can handle routine inquiries, freeing up human agents to focus on more complex issues. Integrations with other business systems, such as CRM and e-commerce platforms, streamline workflows and ensure data consistency.

Who is Wasapi for?

Wasapi is ideal for businesses that:

• Are overwhelmed by the volume of WhatsApp conversations.
• Need to monitor and control their WhatsApp communications.
• Want to automate repetitive tasks and save time.
• Invest in advertising and need to capture leads effectively.

Specifically, Wasapi is designed for teams of at least 3 or more agents in industries such as e-commerce, online services, education, marketing, and call centers.

Why Choose Wasapi?

• Security and Stability: Built on the official WhatsApp API.
• Scalability: Grows from 5 to 50+ agents without system changes.
• Simplicity: Easy to understand and use from the first day.
• Intelligent Automation: AI-powered chatbots that reduce workload without coding.
• Support: Provides comprehensive support with guides, videos, and direct assistance.

Customer Success Stories

• Ecoimagen Salud doubled their appointment rate in the first month of using Wasapi.
• Uphone streamlined the supervision of 15 agents, resulting in more organized and professional customer service.
• Celudmovil regained control of their WhatsApp communications, managing hundreds of daily messages efficiently.
• Simple y Puro Lodge avoided collapses during peak seasons by using Wasapi chatbots.
• Wako unified their customer service and scaled their business confidently with Wasapi.
• Universidad Tecnológica de Perú improved the student experience with faster and more accurate responses.

Pricing

Wasapi offers three main plans: Plus ($99 USD/month), Business ($199 USD/month), and Enterprise ($399 USD/month). Each plan includes agents, lines, contacts, AI credits, and history storage.

Conclusion

Wasapi is not just another tool; it's the solution that organizes your WhatsApp communications, empowers your team, and transforms chaos into increased sales. By centralizing your customer service, automating tasks, and providing valuable insights, Wasapi enables you to deliver exceptional customer experiences and drive business growth. If you rely on WhatsApp as a primary channel and are struggling to manage your communications effectively, Wasapi is the solution you've been looking for.