Viqal
Tool Overview
Viqal is an AI-powered virtual concierge designed for hotels, holiday parks, and hostels. It automates guest communication through WhatsApp, providing personalized replies, instant resolutions, and more upsells. Viqal enhances every stage of the guest journey, from check-in to personalized recommendations, without increasing staff workload.
Key features include automated amenities requests, proactive messaging, online check-in, and seamless integration with PMS, booking engines, and OTA channels. With Viqal, hotels can automate up to 90% of guest inquiries, increase guest satisfaction by up to 34%, and boost upsells by up to 120%. This leads to less work for staff and better service for guests.
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