Viqal's Virtual Concierge

Viqal's AI Virtual Concierge: Automate Guest Communication via WhatsApp

What is Viqal? Viqal's AI Virtual Concierge is a Meta Tech Provider that automates hotel guest messaging using WhatsApp. It is designed to increase upsell revenue, save time for staff, and delight guests. It's a seamless solution for hotels, holiday parks, hostels, and STR operators.

Key Features:

• Automated Guest Communication: Personalized replies and instant resolutions via WhatsApp.
• Upselling: Boost guest experience with personalized upsells and proactive messaging.
• Local Tips: Offer personalized suggestions for attractions, dining, or activities.
• Pre-Arrival Check-In: Share online check-in options and offer digital room keys.
• Request Handling: Let guests request amenities, assistance, or report issues.
• Staff Takeover: Staff can step in when needed, while AI handles routine conversations.

How does Viqal work?

Viqal automates every stage of the guest experience, from check-in to upsells. It integrates with your PMS, Booking Engine, and OTA channels to streamline reservation data and automate guest messaging. If integrations are not available, you can upload bookings via CSV.

Why is Viqal important?

Viqal helps hotels run smoother by:

• Automating up to 95% of guest inquiries.
• Achieving a 93% guest satisfaction rate.
• Boosting extra upsells by up to 120%.
• Reducing repetitive guest questions by 90%.
• Providing instant responses to guests.
• Reducing staff workload.

Customer Stories:

• Suknai Hotels & Resorts (Saudi Arabia): "One of the best companies when it comes to WhatsApp and upselling solutions."
• Hazlewood Castle (United Kingdom): "Viqal significantly reduces our manual workload. Guests enjoy a seamless experience."
• Toile Blanche (France): "Viqal helps us reduce staff workload while boosting guest satisfaction."
• Hotel Al Alba Hammam & Restaurant (Morocco): "A tool with incredible value for money: it improves the guest experience, reduces workload, and increases upsell revenue."

Where can you use Viqal?

Viqal is suitable for:

• Hotels
• Holiday Parks
• Hostels
• STR Operators

Best way to automate guest communication?

Viqal offers a centralized automation platform that allows you to manage concierges across all hotel properties from a single dashboard. This ensures consistent guest experiences, reduced costs, and improved efficiency.