Dovetail

Dovetail: Unlock Actionable Customer Insights with AI

What is Dovetail?

Dovetail is a customer insights hub that leverages AI to transform customer interactions into actionable insights. It helps teams and businesses quickly move from data to insights, regardless of the research method used.

How does Dovetail work?

Dovetail's AI-native software and agents automatically analyze customer feedback from various sources, including product feedback, sales calls, customer calls, usability tests, document analysis, and survey analysis. By centralizing all customer feedback in one place, Dovetail provides a single source of truth for understanding customer needs and pain points.

Key Features and Benefits

• Projects: Consolidate customer conversations, documents, and surveys into actionable insights powered by AI. Agentic chat provides instant access to the intelligence needed to influence every decision.
• Automatic Analysis: AI rapidly turns documents, call transcripts, survey responses, and more into actionable reports.
• Ask Dovetail: Empowers your team with instant, cited answers from interviews, calls, and documents. Facilitates effortless data exploration, irrespective of context.
• Channels: Continuously organizes feedback from sources like support tickets, NPS scores, and reviews to identify problems and track trends.
• Recruit: (Beta) Automatically recruits participants from a pool of over 3 million verified consumers and professionals.

How to use Dovetail

1. Integrate Your Data: Connect Dovetail to your existing tools, such as Slack, Microsoft Teams, and other platforms.
2. Analyze Customer Feedback: Use Dovetail's AI to analyze customer feedback from various sources.
3. Generate Insights: Transform raw data into actionable insights that can inform product development, marketing, and customer success.
4. Share Insights: Share insights with your team members in Slack and Microsoft Teams to ensure that everyone is aligned on customer needs.

Why is Dovetail important?

Dovetail empowers organizations to make data-driven decisions based on a deep understanding of their customers. By centralizing and analyzing customer feedback, Dovetail enables teams to:

• Build better products that meet customer needs
• Improve customer satisfaction and loyalty
• Reduce churn
• Identify new opportunities for growth

Where can I use Dovetail?

Dovetail is used by a variety of teams and businesses, including:

• Product managers
• Product marketers
• Customer success teams
• Sales teams
• Customer experience teams
• Designers
• Researchers

Examples of Use Cases

• Product Development: Dovetail helps product teams understand customer needs and pain points, enabling them to build better products that meet customer demands.
• Marketing: Dovetail helps marketing teams understand customer preferences and behaviors, enabling them to create more effective marketing campaigns.
• Customer Success: Dovetail helps customer success teams understand customer needs and challenges, enabling them to provide better support and build stronger relationships.

Key Benefits According to Dovetail Customers

• Reduced workload: Dovetail instantly reduced my workload from 100 hours down to 10 to share out customer insights.
• Improved Collaboration: With Dovetail, the work we’ve done in the past is always available so that the work we do in the future isn’t redundant.
• Identify key improvement opportunities: Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.

What's New in Spring Launch 2025?

Dovetail's Spring Launch 2025 introduces AI-powered innovations designed to make customer feedback instantly actionable. These include enhanced automatic analysis, agentic chat, and improved integration with other platforms.

Dovetail Pricing

Please refer to the Dovetail pricing page for the most up-to-date information on pricing plans and features.

Conclusion

Dovetail is a powerful AI-powered customer insights hub that helps teams and businesses understand their customers better and make data-driven decisions. By centralizing and analyzing customer feedback, Dovetail enables organizations to build better products, improve customer satisfaction, and drive growth. With the new addition of Al features such as automated summaries and thematic suggestions, Dovetail has made it even faster to get to customer.