eDesk
Overview of eDesk
eDesk: The AI-Powered eCommerce Helpdesk for Smarter Support
What is eDesk?
eDesk is an AI-powered eCommerce helpdesk software designed to streamline customer support, drive loyalty, and help businesses grow across all their sales channels. It empowers teams to deliver top-tier support, automate responses, and improve customer satisfaction using intelligent customer engagement.
How does eDesk work?
eDesk works by unifying customer support channels, order data, and AI-driven automations into a single platform. Key features include:
- Smart Inbox: Uses AI to group similar tickets for faster response times.
- AI Chatbot: Provides 24/7 real-time automated support for product, order, and more.
- AI Automations: Intelligent ticket routing, automated replies, and sentiment analysis to streamline support.
- Smart Reply: Delivers quick, accurate answers for seamless customer communication.
- Customer View: Quick access to customer order and conversation history.
- Pre-sales Support: Help shoppers buy with confidence, answering product questions using your inventory, pricing, and knowledge base.
- Knowledge Base: Reduces customer queries by up to 30% with published articles on your website.
- Measure: Powerful built-in reports provide insights into key metrics for support, customers, products, and sales.
- Reviews: Enhances brand reputation with automated review requests and management of negative feedback.
Who is eDesk for?
eDesk is designed for eCommerce sellers who want to:
- Cut support times in half
- Increase sales
- Build customer loyalty
- Scale their support operations efficiently
Why choose eDesk?
eDesk provides seamless, intelligent, and scalable support by leveraging AI to transform eCommerce support. It offers:
- Exceptional eCommerce Customer Support: Simplifies support with a single place to handle every customer message, complete with order details, product info, pricing, and shipping updates.
- Empowering Teams: Equips agents to deliver great support instantly, driving sales and improving customer engagement.
- Seamless Integrations: Connects with 300+ leading apps across various sales channels.
Key Benefits of Using eDesk
- Increased Sales: Pre-sales support helps shoppers buy with confidence, closing more sales.
- Improved Efficiency: AI automations and Smart Inbox streamline support, reducing agent handling time.
- Enhanced Customer Satisfaction: Quick and accurate replies delight customers and build loyalty.
- Scalable Support: eDesk scales with your business, ensuring you can handle growing support volumes without sacrificing quality.
Customer Success Stories
- Sennheiser: Slashed response times by 61% as new ticket volumes surged by 24%.
- WaveSpa: AI Chatbot answers 70%+ of customer queries instantly.
How to use eDesk?
- Start with a 14-day free trial.
- Connect your eCommerce platforms and integrate with your favorite apps.
- Configure AI automations and set up your knowledge base.
- Start providing smarter support and driving sales.
eDesk helps you streamline support, drive loyalty, and grow your business – everywhere you sell. It's the AI-powered eCommerce helpdesk that empowers you to deliver exceptional customer support and achieve your business goals.
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