Enum: AI Chatbot Plugin for Crisp - 24/7 Customer Support

Enum: The AI Chatbot Plugin for Crisp to Automate Your Customer Support

What is Enum? How does Enum work? Enum is an AI-powered chatbot plugin designed for seamless integration with Crisp, a popular customer messaging platform. It enables businesses to automate their customer support, providing 24/7 assistance by training the chatbot with their website content and documents. This ensures that users receive instant answers to their queries, even outside of business hours.

Key Features of Enum

24/7 Availability: Enum ensures your customers receive support anytime, even when your team is offline.
Data Integration: Load data from various sources, including plain text, PDF files, and website URLs. You can also index existing Crisp conversations as data sources.
Customization: Customize the chatbot's icon, name, and messages to align with your brand identity. You can also add custom prompts to give the chatbot a distinct personality.
Multilingual Support: The chatbot can respond in 107 languages, making it accessible to a global audience.
Advanced Automation: Integrate with third-party APIs, extract data from JSON, and conditionally query other projects for enhanced functionality.
Crisp Integration: Works seamlessly with Crisp triggers and bots, enhancing their capabilities. Integrates with email, WhatsApp, Aircall, Telegram, Instagram, Facebook, Twilio, Twitter, Jira, Discord, and Slack.
Models Support: Provides models from OpenAI and Anthropic and you can also bring your own OpenAI key.

How Does Enum Work?

Enum works by leveraging AI to understand and respond to customer inquiries. Here's a breakdown of the process:

Data Loading: You upload relevant data, whether it's text, PDF files, or website content, into Enum. The software extracts textual information and stores it in a vector database, enabling efficient text data searching.
Question Processing: When a user asks a question, Enum identifies the relevant pieces of text that might contain the answer.
AI Response: Enum sends the extracted information to an AI model like ChatGPT, which formulates a human-like response based on the context.

Why Choose Enum?

Improved Customer Satisfaction: Providing round-the-clock support ensures that customers receive timely assistance, leading to greater satisfaction.
Time and Cost Savings: Automating customer support reduces the workload on human agents, saving time and resources.
Scalability: Enum can handle a large volume of inquiries simultaneously, making it ideal for businesses experiencing rapid growth.
Easy to Use: The platform is designed to be user-friendly, with a straightforward interface for setting up and managing your chatbot.

Real-World Examples

Printoteca:

"Enum is a game changer for us. This AI-powered bot helps us answering our users' questions, be it during offline hours or peak times when we're swamped with requests."

NoteForms:

"We really enjoy using EnumTech! It’s the best Crisp AI integration for sure. It saves us a lot of time daily, and it allows our users to get help faster than ever."

One Life Adventures:

"I've had a really great experience with Enum to date. The AI software is performing really well on our site and the dashboard area is intuitive. I've also had the pleasure of very prompt and helpful support from the tech team. I'd definitely recommend using Enum for an AI Chat bot."

Pricing Plans

Enum offers a range of pricing plans to suit different business needs:

Without OpenAI Key:

Free: $0/month
- Up to 50 pages of data\
- Up to 50 questions/month\
- Up to 10 issue tickets
Pro: $10/month\
- Up to 500 pages of data\
- Up to 500 questions/month\
- Up to 50 issue tickets
Business: $29/month\
- Up to 2,000 pages of data\
- Up to 1,500 questions/month\
- Unlimited issue tickets
Ultimate: $79/month\
- Up to 5,000 pages of data\
- Up to 4,000 questions/month\
- Unlimited issue tickets
Apex: $139/month\
- Up to 10,000 pages of data\
- Up to 10,000 questions/month\
- Unlimited issue tickets

With your own OpenAI Key:

Key-10: $10/month\
- Up to 1,000 pages of data\
- Up to 1,000 questions/month\
- Up to 50 issue tickets
Key-19: $19/month\
- Up to 3,000 pages of data\
- Up to 2,000 questions/month\
- Unlimited issue tickets
Key-39: $39/month\
- Up to 5,000 pages of data\
- Up to 4,000 questions/month\
- Unlimited issue tickets
Key-79: $79/month\
- Up to 8,000 pages of data\
- Up to 7,000 questions/month\
- Unlimited issue tickets
Key-Unlimited: $499/month\
- Unlimited pages of data\
- Unlimited questions/month\
- Unlimited issue tickets\

One page is a standard document page or one webpage.

One question means one message sent to the chatbot.

Who is Enum for?

Enum is ideal for businesses that:

Want to automate their customer support\
Need to provide 24/7 assistance\
Want to scale their customer support operations efficiently\
Use Crisp as their primary customer messaging platform\

Frequently Asked Questions

What is Enum?
Enum is a service that allows you and your users to ask questions about your own data.\
Which type of data can I load?
You can load plain text, PDF files, or a website URL that will be scraped.\
Does Enum use ChatGPT?
Yes, it does. Firstly, Enum finds the relevant pieces of text that could have the answer and then sends them to ChatGPT, which looks for the answer more precisely and provides a human-like response.\
How is my data stored?
We extract textual information from your data and store it in a vector database, that enables fast searching of relevant text data.\
Can I integrate Enum into my website?
Yes, you can. You may set up a Crisp chatbox and then install a free plugin that will search for your data and provide your users with relevant answers to their questions, even if you are offline for any reason\
Can I ask Enum about my data without a chatbox plugin?
Yes, absolutely. We have developed a user interface similar to ChatGPT where you can directly ask questions about your data.\

In conclusion, Enum is a powerful AI chatbot plugin for Crisp that can significantly enhance your customer support capabilities. By automating responses to common inquiries and providing 24/7 availability, Enum can help you improve customer satisfaction, save time and resources, and scale your business effectively. If you're looking for a way to streamline your customer support operations, Enum is worth considering.