HiJiffy

HiJiffy: AI-Powered Guest Communications Hub for Hotels

What is HiJiffy? HiJiffy is an AI-powered guest communications hub designed for hotels, resorts, and hostels. It aims to streamline guest communication, boost direct bookings, and enhance the overall guest experience from the initial booking process to post-checkout interactions.

How does HiJiffy work? HiJiffy uses conversational AI to answer over 85% of guest queries instantly across various channels, including the hotel website, social media, and WhatsApp. It automates various tasks such as answering FAQs, assisting with bookings, handling in-stay requests, and collecting guest feedback. By connecting to the hotel's Property Management System (PMS), HiJiffy provides personalized and efficient communication, reducing the workload on hotel staff.

Key Features and Benefits

• Answering FAQs: Provides instant answers to prospective guest inquiries, reducing response times and improving customer satisfaction.
• Chat-based Booking: Guides users through the booking process step-by-step, making it easy to book directly through the chat interface.
• Welcome Messages: Sends automated pre-, during-, and post-check-in messages to create a smoother and more enjoyable guest experience.
• Digital Check-in: Offers pre-check-in forms to guests, saving time at reception and providing a smoother check-in experience with the option of digital keys.
• In-Stay Requests: Manages guest requests during their stay and directs them to the appropriate team, ensuring quick and efficient service.
• Upsell and Cross-sell Campaigns: Sends personalized, automated campaigns to boost upselling and cross-selling opportunities, increasing revenue.
• Satisfaction Surveys: Collects guest feedback during their stay to gain insights into their experience and identify areas for improvement.
• Check-out Campaigns: Simplifies the check-out process with automated messages.
• Guest Reviews Campaigns: Automates the collection of reviews for internal use or public platforms like TripAdvisor and Google, enhancing the hotel's online reputation.
• One Inbox for All Channels: Consolidates all communication channels into a single, easy-to-use inbox for efficient management.
• Customizable Interface: Allows customization of the chatbot's look, feel, and tone of voice to match the hotel's brand guidelines.

Why is HiJiffy important?

HiJiffy is important because it:

• Increases Direct Bookings: By providing a seamless booking experience through chat, HiJiffy helps hotels capture more direct bookings, reducing reliance on third-party booking platforms.
• Enhances Guest Satisfaction: Instant responses and personalized communication improve guest satisfaction and loyalty.
• Reduces Workload for Hotel Staff: Automating repetitive tasks frees up hotel staff to focus on more complex and high-value activities.
• Boosts Revenue: Upselling and cross-selling campaigns, along with increased direct bookings, contribute to higher revenue.

Where can I use HiJiffy?

You can use HiJiffy on your:

• Hotel website
• Social media channels
• WhatsApp

Results from Clients

• 92% Customer satisfaction score
• 60% Online check-in completion
• 5% Booking conversion rate directly in the chat
• 70% Reduction of incoming calls

How to Get Started with HiJiffy

To get started with HiJiffy, you can schedule a personalized demo with one of their experts to see how it can be tailored to your specific needs. The setup is handled by HiJiffy, ensuring a ready-to-go solution from day one.

HiJiffy simplifies guest communication and boosts direct bookings using AI automation, ultimately improving the guest experience and increasing revenue for hotels.