Impel AI

Impel AI: Revolutionizing Automotive Customer Lifecycle Management with AI

What is Impel AI?

Impel AI is an AI-powered Customer Lifecycle Management (CLM) platform specifically designed for the automotive industry. It aims to transform the way dealerships interact with customers throughout their entire journey, from initial online browsing to long-term service and loyalty.

How does Impel AI work?

Impel AI leverages artificial intelligence to personalize customer engagement at every touchpoint. Here's a breakdown of how it works:

• Data Collection and Analysis: Impel AI gathers data from various sources, including website interactions, CRM systems, and service records. This data is then analyzed to understand customer preferences, behaviors, and needs.
• Personalized Engagement: Based on the data analysis, Impel AI delivers personalized experiences to each customer. This can include tailored website content, targeted marketing messages, and proactive service reminders.
• AI-Powered Chatbots: Impel AI utilizes AI-powered chatbots to provide instant support and answer customer inquiries 24/7. These chatbots can handle a wide range of tasks, such as scheduling appointments, providing product information, and resolving customer issues.
• Lead Generation and Nurturing: Impel AI helps dealerships generate more leads by identifying potential customers and engaging them with relevant content. It also nurtures leads by providing personalized follow-up and guidance throughout the sales process.
• Service Optimization: Impel AI optimizes the service experience by providing proactive service reminders, streamlining the appointment scheduling process, and offering personalized service recommendations.

Key Features and Benefits of Impel AI

• Personalized Customer Experiences: Impel AI enables dealerships to deliver personalized experiences that resonate with each customer, leading to increased engagement and loyalty.
• Increased Sales and Revenue: By generating more leads and nurturing them effectively, Impel AI helps dealerships increase sales and revenue.
• Improved Customer Satisfaction: Impel AI's personalized engagement and proactive support result in improved customer satisfaction and loyalty.
• Streamlined Operations: Impel AI automates many of the tasks involved in customer lifecycle management, freeing up dealership staff to focus on more strategic initiatives.
• Data-Driven Insights: Impel AI provides dealerships with valuable data-driven insights into customer behavior and preferences, enabling them to make more informed business decisions.

Use cases

• Sales: Help shoppers find the perfect vehicle.
• Service: Scheduling the next service appointment.
• Trade-ins: Helping a consumer sell or trade-in their vehicle

Customer Success Stories

Several dealerships have reported significant improvements in their business performance after implementing Impel AI. For example:

• Central Maine Motors saw $3.2MM in revenue influenced in just three months.
• Audi Denver experienced an 18% increase in showroom appointment set rate.
• Elk Grove Buick influenced $1MM in vehicle sales in 12 months.
• O’Brien Auto Team set over 600 incremental service appointments.

Why is Impel AI important?

In today's competitive automotive market, it's more important than ever for dealerships to provide exceptional customer experiences. Impel AI helps dealerships achieve this by enabling them to personalize engagement, streamline operations, and make data-driven decisions. By investing in Impel AI, dealerships can gain a competitive advantage and drive long-term success.