Listen Labs
Overview of Listen Labs
What is Listen Labs?
Listen Labs is a revolutionary AI-first research platform designed to streamline customer research by automating interviews, participant recruitment, and insight generation. Trusted by leaders at companies like Chubbies, Microsoft, and Canva, it replaces traditional methods like surveys, focus groups, and in-depth interviews with fast, scalable AI-moderated sessions. Whether you're testing concepts, landing pages, or brand perceptions, Listen Labs delivers actionable reports in hours, not weeks.
Key Features of Listen Labs
- AI-Moderated Interviews: An intelligent AI interviewer conducts personalized, in-depth conversations at scale, probing deeper into responses for richer qualitative data.
- Instant Actionable Insights: Automatically generates key takeaways, personas, top themes, and interactive reports from hundreds of interviews.
- Participant Recruitment: Access a pool of over 30 million B2B and B2C respondents, integrate with your panel provider, or share links for your own users.
- Multi-Language Support: Translate and transcribe across 50+ languages, ideal for global markets like non-English speaking regions.
- Versatile Stimuli Handling: Test videos, images, Figma prototypes, or any media type.
- Multiple Engagement Modes: Video recordings capture facial expressions and tone for deeper sentiment analysis; options include audio chats or text.
- Proven Templates: Start quickly with expert-vetted templates or upload your own discussion guide.
Responses are over three times longer than average surveys, with results delivered in under 24 hours.
How Does Listen Labs Work?
The workflow is simple and efficient:
- Select or Create a Study: Choose from templates for concept testing, usability, or brand research, or upload a custom guide.
- Recruit Participants: Leverage Listen's vast panel, integrate external providers, or distribute via links/in-app.
- AI Handles the Rest: The platform conducts interviews, analyzes responses using advanced AI, and produces comprehensive reports with visuals, themes, and quantitative metrics.
This end-to-end automation uncovers not just words, but nuances like user sentiment through video/audio analysis—far beyond what manual methods offer.
Use Cases for Listen Labs
Listen Labs shines in various scenarios:
- Concept Testing: Gather qual/quant feedback on new products or ideas to validate before launch.
- Landing Page Testing: Identify confusion points and how users navigate your site.
- Foundational Research: Discover opportunities via open-ended discussions.
- Brand Perception: Gauge how customers view your brand.
- Creative Testing: Evaluate ad emotional impact.
- Usability Testing: Ensure designs are intuitive.
For marketing teams, it tests messaging and conversion drivers. Product managers analyze churn and feedback at scale. User researchers run diary or ethnographic studies efficiently.
Why Choose Listen Labs?
- Speed and Scale: Compress weeks of work into hours, reaching broader audiences.
- Depth of Insights: AI reveals qual/quant data in real-time, including non-verbal cues.
- Security and Compliance: SOC 2 Type II, GDPR, ISO 42001/27001/27701 compliant; no training on your data.
- Proven Results: "Listen compresses hours of work into minutes... uncovers qual/quant insights in real time" – Lauren Neville, Chubbies. Microsoft collected stories in a day; Canva scaled non-English insights.
In the competitive landscape of AI research tools, Listen Labs stands out for its focus on qualitative depth combined with quantitative rigor, making it essential for data-driven decisions.
Who is Listen Labs For?
Ideal for product managers, marketers, UX researchers, and insight leads in startups to enterprises needing rapid customer understanding. If you're tired of slow, costly traditional research, this platform is your best bet for agile, AI-powered customer insights.
How to Get Started with Listen Labs
Sign up for free, try the AI Personality Test, or request a demo. Explore customer stories and resources to see it in action. With $27M in funding, Listen Labs is poised to transform how companies listen to their customers.
Best Ways to Maximize Listen Labs
- Integrate with your tools for seamless recruitment.
- Use video for sentiment-rich data.
- Combine with quant surveys for hybrid insights.
| Feature | Benefit |
|---|---|
| AI Interviews | Personalized, scalable probing |
| Multi-Language | Global reach |
| <24h Results | Agile decision-making |
| 30M+ Panel | Diverse respondents |
Elevate your customer research with Listen Labs today—fast, insightful, and future-proof.
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