Mendable

Mendable: AI Chat for Technical Resources & Customer Support

Mendable is an AI-powered chat platform designed to help businesses provide instant and accurate answers to customer and employee questions. By training a secure AI on your technical resources, Mendable ensures that your team doesn't have to spend valuable time answering repetitive questions, allowing them to focus on more complex tasks.

What is Mendable?

Mendable is an AI solution that enables you to build AI chat applications easily. It ingests, customizes, and deploys with a single line of code, making it accessible for various deployment needs.

How does Mendable work?

Mendable works by connecting to your data sources, such as documentation, knowledge bases, and support channels. It then uses this information to train an AI model that can answer questions related to your business. The platform offers features like:

• Managed Ingestion: Easily add, modify, or delete different types of sources through a simple online GUI and API.
• Customization: Customize the base model properties, correct AI-generated answers, and edit prompts to maintain voice and format requirements.
• Continuous Training: Coach the model by correcting wrong responses, keeping your chat applications always up to date.
• Tools and Actions: Integrate with any API to give your AI access to tools for augmentation and actions for automation.

Key Features and Benefits

• Just-in-Time Answers: Provides instant answers to customer and employee questions, reducing response times and improving satisfaction.
• Enterprise-Grade Security: SOC 2 Type II certified with SSO, RBAC, secure data connectors, and BYOK/BYOM options.
• Over 20+ Data Connectors: Integrates securely with Google Drive, Salesforce, Zendesk, and more using OAuth 2.0.
• Customizable Models: Supports GPT-3.5-Turbo and GPT-4 with a variety of base models coming soon.
• Privacy-First Features: Offers custom private, open-source LLMs depending on your needs.
• Verified Sources: Reduces hallucinations by grounding answers with sources from your documentation.
• Usage Insights: Track user interactions, customize responses, and monitor product usage effortlessly.

Who is Mendable for?

Mendable is ideal for businesses looking to:

• Decrease Tickets & Activation Times: By providing an AI assistant for docs and knowledge base.
• Increase Retention: By using a technical AI copilot for customer success enablement.
• Build Trust with Prospects: By utilizing a technical AI copilot for sales enablement.
• Speed Up Adoption: By integrating a technical assistant in your app as a product copilot.

Use Cases

• Docs & Knowledge Base: Reduce tickets and activation times with an AI assistant.
• Customer Success Enablement: Increase retention with a technical AI copilot.
• Sales Enablement: Build trust with prospects using a technical AI copilot.
• Product Copilot: Speed up adoption with a technical assistant in your app.

Why Choose Mendable?

• Easy to Deploy: From zero to production in minutes with API that allows you to send and query data from anywhere.
• Enterprise Ready: Built for enterprises with RBAC, bring your own model, and SLAs.
• Team Ready: Supports single sign-on so your entire team can train and manage your custom AI.
• Customer Testimonials:
  • Saif Khan from Nylas: "Mendable's integration on Nylas is a goldmine of data. Now, the product team has a direct source of user feedback, questions, and problems. It's amazing!"

How to Use Mendable?

1. Connect Your Data: Start by connecting your data sources through the simple online GUI or API.
2. Customize Your Model: Customize base model properties, correct AI-generated answers, and edit prompts.
3. Deploy Anywhere: Deploy Mendable internally, externally, or both, using the provided components or building your own with the API.

Mendable Pricing

Mendable offers a free plan with 300 message credits, as well as custom plans based on:

1. Use Case: Differentiates between internal and external use cases.
2. Total Usage: Charges based on the total number of messages sent during a month for external use cases.
3. Custom Work: Provides custom feature requests like custom data connectors.

FAQ

• Is there a free plan? Yes, Mendable offers a free plan with 300 message credits and is free for certain open-source projects.
• How do I get an anon key? Sign up at mendable.ai and create a project. You can find your anon key in the API Keys section of the dashboard.
• How does Mendable work? Mendable syncs with your documentation and support channels, then uses your docs and previously answered questions to suggest possible answers.

Conclusion

Mendable offers a robust AI chat solution for businesses looking to improve customer support, streamline internal processes, and leverage the power of AI. With its easy deployment, enterprise-grade security, and continuous training capabilities, Mendable is an excellent choice for organizations seeking to enhance their technical assistance capabilities. By empowering users with AI-powered search and building an AI technical assistant in minutes, Mendable helps businesses stay ahead in today's competitive landscape.