NovaTalks

NovaTalks: Your All-In-One Omnichannel Contact Center

NovaTalks is an innovative omnichannel contact center solution designed to unify your digital channels, featuring an intuitive UI, powered by Simple and AI bots, along with Quality Reviews and Big Data Text Analytics. It's suitable for startups and large enterprises alike.

What is NovaTalks?

NovaTalks is a platform that allows businesses to manage customer interactions across multiple channels—messengers, calls, email, and online chat—from a single, unified interface. This approach ensures seamless communication and helps businesses:

• Increase sales: By following the customer journey from the first contact to closing the deal.
• Keep in touch 24/7: Through automated chatbots and scripts.
• Provide support and care: Securely storing and segmenting customer data for personalized communication.

How does NovaTalks work?

NovaTalks consolidates inquiries from all channels into a unified dashboard, enabling agents to efficiently process them. Key features include:

• Messenger and online-chat widget: For your website.
• Personalized Chat-bots: Create and set up your own chatbots to automate customer interactions.
• Up-to-date data storage and reporting: Track customer interactions and generate reports.
• Big Data Text Analytics: Implement advanced text analytics to gain insights from customer communications.
• Integrated IVR and automated responses: Streamline customer service processes.
• Quality assessment of customer communication: Ensure high-quality interactions.
• Media file exchange: Easily exchange media files with customers.
• Client portfolio and chat history: Maintain a complete history of customer interactions.
• Message templates: Quickly respond to common inquiries.
• Segmentation and tagging: Organize incoming requests and messages.
• Smart message queue: Automate the distribution of chats between agents.

Key Features & Benefits

• Omnichannel Approach: Accept inquiries from all channels in a unified interface.
• AI-Powered Chatbots: Automate client inquiry processing and minimize agent workload.
• Big Data Text Analytics: Gain insights from customer communication data.
• Data Reporting & BI System: Track performance and make data-driven decisions.

How to use NovaTalks?

1. Integrate Channels: Connect your messengers, email, calls, and online chat to NovaTalks.
2. Set Up Chatbots: Create and customize AI chatbots to handle common inquiries.
3. Train Agents: Familiarize your agents with the unified interface and tools.
4. Monitor Performance: Use data reporting and analytics to optimize customer interactions.

Why is NovaTalks important?

In today's digital landscape, customers expect seamless and personalized experiences across multiple channels. NovaTalks provides the tools and features necessary to meet these expectations, improve customer satisfaction, and drive business growth.

Where can I use NovaTalks?

NovaTalks is suitable for a wide range of industries and business sizes, including:

• E-commerce
• Healthcare
• Finance
• Education
• Customer Service
• Sales

FAQs

• Is there a trial period to test the platform? (Check NovaTalks website for details.)
• What file types does the platform support? (Check NovaTalks website for details.)
• How does technical support work? (Check NovaTalks website for details.)
• Is there a limit on the number of connected agents? (Check NovaTalks website for details.)

By leveraging NovaTalks, businesses can create a truly omnichannel customer experience that improves efficiency, enhances customer satisfaction, and drives revenue growth.