Siena AI
Overview of Siena AI
Siena AI: Empathic AI Agents for Commerce
What is Siena AI?
Siena AI is an agentic commerce platform that combines human empathy and AI agents to elevate your brand and improve customer experience. It offers personalized shopper support through AI-powered automation.
How does Siena AI work?
Siena connects to your helpdesk, commerce stack, and customer data to run commerce-specific workflows with deep domain expertise. It can be plugged and played into any platform, making integration easy.
Why is Siena AI important?
Siena AI helps to:
- Increase customer satisfaction: By providing faster response times and quicker resolutions.
- Drive revenue and retention: Through generative product recommendations and personalized experiences.
- Unify brand voice: By mirroring your tone, voice, and customer behavior across all channels.
- Scale social media engagement: By converting community engagement into tangible ecommerce growth.
- Automate post-purchase complex workflows: Such as updating addresses, generating labels, issuing refunds, and sending replacements.
- Enhance human collaboration & agent assist: Draft on-brand replies or translations with Copilot.
Key Features:
- Empathic AI CX agents: Designed for commerce.
- Brand intelligence: Turns customer interactions into strategic business insights.
- Channel-specific AI Personas: Design personalized agents for each channel.
- Generative product recommendations: Help customers find the right product, complete their routine, or try something new.
- Automated subscription management: Makes it easy to skip, pause, or swap subscriptions.
- Enterprise-grade safety and brand control: Meets the highest enterprise standards with guardrails and granular controls.
Where can I use Siena AI?
Siena AI can be used across various channels, including:
- Helpdesk
- Social media
- E-commerce platforms
Customer Success:
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction. With benefits such as 98% faster response time, 90% faster resolution time, and +94.7% average CSAT.
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