SiteGPT

SiteGPT: Your AI-Powered Customer Support Agent

What is SiteGPT? SiteGPT is an AI chatbot solution designed to provide instant and personalized customer support. It uses your existing website content, documents, or raw text to train a custom chatbot that answers visitor questions 24/7.

How does SiteGPT work? SiteGPT simplifies customer support by automating responses to frequently asked questions. Here's a breakdown of how it works:

1. Sync Training Data: You provide the training data for the chatbot. This can be done by:
   • Entering your website URL for SiteGPT to scan.
   • Uploading files (e.g., PDFs, DOCs).
   • Pasting raw text content.
2. Install on Your Site: Embed the chatbot on your website, in-app, help center, or any other desired location. There are no restrictions on the number of sites.
3. Learn and Refine: SiteGPT learns from real chat history. You can provide feedback to improve its responses with every interaction. This continuous learning process ensures the chatbot becomes more accurate and helpful over time.

Key Features of SiteGPT

• Personalized Chatbot: Train the chatbot with your own content to ensure it reflects your brand's voice and provides accurate answers.
• Quick Prompts: Use pre-defined prompts to help users start conversations and get value from your product or service. These can include frequently asked questions or questions you want users to ask.
• Email Summaries: Receive daily email summaries of chatbot interactions to track performance, identify areas for improvement, and gain insights into user behavior. You can also see where more training data is needed.
• Escalate to Human: Allow users to seamlessly transition to a live agent when necessary, ensuring they always receive the best possible assistance.
• Collect Leads: Capture the details of interested visitors to build a list of potential leads.
• Functions: Automate tasks by turning natural language commands into in-app actions. The chatbot can interact with other systems based on chat interactions.
• Integrations: Integrates with tools like Crisp, Intercom, and Zendesk to extend your existing support toolkit.

Why is SiteGPT important?

In today's digital landscape, customers expect instant responses and personalized support. SiteGPT addresses this need by providing:

• 24/7 Availability: Offers round-the-clock support, even when your human support team is unavailable.
• Instant Responses: Delivers immediate answers to customer queries, reducing wait times and improving satisfaction.
• Automated Support: Automates the vast majority of support tickets, freeing up your support team to focus on higher-level tasks.
• Increased Productivity: Makes your current support team twice as productive by handling routine inquiries.

Trusted by Leading Companies

SiteGPT is trusted by numerous companies to enhance their customer support and streamline their operations.

How to use SiteGPT?

Using SiteGPT is straightforward:

1. Sign up for a free trial.
2. Sync your training data (website URL, files, or text).
3. Install the chatbot on your website.
4. Monitor and refine the chatbot based on chat history and email summaries.

Customer Testimonials

• Brent Burrows II, Vice President – Retail & Sales at CBS Bahamas: "We've got the bot dialled in - we're using GPT-4, have an avenue for escalations to Zendesk, and so far I have no complaints."

Pricing

SiteGPT offers friendly pricing as you scale. Check the website for detailed pricing information.

FAQs

What type of content can we use to train the chatbot? You can use web pages, files (PDFs, DOCs), or raw text content.

Do you retrain the chatbot automatically when the website content changes? Check the SiteGPT website for information on automatic retraining.

How do I add the chatbot to my website? The process involves embedding a code snippet on your website. Specific instructions are available on the SiteGPT website.

Where can I use SiteGPT?

SiteGPT can be used on your marketing site, in-app, help center, or any other location where you want to provide customer support.

Best way to improve SiteGPT's performance?

Continuously monitor chat history, provide feedback on responses, and update the training data with new information.

In conclusion, SiteGPT offers a powerful and efficient way to automate customer support, improve customer satisfaction, and increase productivity. By training an AI chatbot on your website content, you can provide instant, personalized support 24/7. Try SiteGPT today and see the difference it can make for your business.