Tiledesk

Tiledesk: Your Open-Source AI Operating System

Tiledesk is an open-source, no-code platform designed to empower businesses to build AI chatbots and automate customer support across multiple channels. It provides a comprehensive environment for creating agentic AI solutions, enabling fully automated workflows for support, operations, and information retrieval.

What is Tiledesk?

Tiledesk is more than just a chatbot builder; it's an AI operating system that allows you to automate various aspects of your business. Whether you're looking to enhance customer service, streamline operations, or improve information retrieval, Tiledesk offers the tools and flexibility you need.

How does Tiledesk work?

Tiledesk offers a range of features and capabilities, including:

• Conversational AI: Design tailored, interactive conversations using visual tools, without requiring any coding knowledge. This is ideal for customer service, semantic search, and shopping assistants.
• Automation: Automate batch processing tasks, data analysis, content generation, and email automation by setting up API endpoints and executing LLM prompt chains.
• Self-Learning: Tiledesk's AI agents actively listen to message exchanges, extract key information, and automatically update the knowledge base for continuous improvement.
• Scheduling: Connects seamlessly to calendars (Google, Outlook, etc.) and handles appointment booking across web, WhatsApp, or voice channels.
• Email Integration: Processes and interprets email content, extracts relevant data, and initiates automated workflows.
• E-Commerce Assistant: Integrates with Shopify to display product catalogs, answer questions, and guide customers through the purchase process.
• Multichannel Support: Manages customer interactions across various channels, including WhatsApp, web, voice, SMS, and email.
• Knowledge base: Intelligent Knowledge Management & Search using Retrieval, Augmentation and Generation.

Key Features and Benefits:

• No-Code Design Studio: Build interactive conversations using a visual flow builder, eliminating the need for coding.
• Multichannel Support: Deploy AI agents across web, WhatsApp, voice, and more, ensuring consistent support across all platforms.
• Knowledge Base Integration: Connect your knowledge base, documents, and external data sources to enable AI agents to provide accurate answers.
• Human-in-the-Loop Capabilities: Seamlessly transition complex conversations to human agents with full context, ensuring reliable support.
• AI Copilot for Human Agents: Provide human agents with real-time suggestions, relevant articles, and contextual summaries.
• Open Source Freedom: Deploy Tiledesk on-premises with open models, ensuring full control over your data and privacy.

Use Cases:

Tiledesk is suitable for a wide range of industries and use cases, including:

• Customer Service: Automate end-to-end customer support with AI agents that handle routine queries, provide real-time responses, and escalate complex issues to human agents.
• E-Commerce: Enhance lead generation, showcase deals, recommend products, and automate FAQs.
• Healthcare: Enhance patient experience with 24/7 support, provide information on symptoms, and guide users on how to book appointments.
• Education: Offer self-service support to students and enhance user satisfaction with secure and personalized solutions.
• Manufacturing: Optimize workflows, enhance productivity, and improve safety with real-time alerts and automated solutions.

Why is Tiledesk important?

In today's fast-paced business environment, automation and AI are crucial for staying competitive. Tiledesk empowers businesses to:

• Reduce Costs: Automate routine tasks and reduce the workload on human agents.
• Improve Customer Satisfaction: Provide instant, 24/7 support across multiple channels.
• Increase Efficiency: Streamline operations and improve response times.
• Gain Control: Deploy on-premises with open models for full control over data and privacy.

How to use Tiledesk?

1. Design your conversation: Use the visual flow builder to create interactive conversations.
2. Connect your Knowledge: Integrate your knowledge base and data sources.
3. Set your API endpoint: Setup API endpoints, get URLs and post data.
4. Publish on your channel: Deploy your AI Agent across multiple channels.
5. Monitor and customize automations: Use the centralized dashboard to monitor and customize your automations.

Who is Tiledesk for?

Tiledesk is designed for:

• Businesses of all sizes looking to automate customer support and streamline operations.
• Developers seeking an open-source platform for building AI chatbots.
• Organizations that require full control over their data and privacy.

Pricing

Tiledesk offers various pricing plans to suit different needs, including a free plan for basic use and paid plans for advanced features and support.

Conclusion

Tiledesk provides a powerful and flexible platform for building AI-powered solutions. Its open-source nature, no-code design studio, and comprehensive feature set make it an excellent choice for businesses looking to automate customer support, streamline operations, and improve efficiency. Whether you're a small business or a large enterprise, Tiledesk can help you harness the power of AI to achieve your business goals.