Univw CRM
Overview of Univw CRM
What is Univw CRM?
Univw CRM is a customer relationship management (CRM) software designed to help startups and small businesses streamline their sales processes, actively manage customer information, and improve their sales cycle. It caters to various business verticals, including real estate, FMCG, banking and finance (BFSI), and more.
What are the key features of Univw CRM?
Univw CRM offers several key features that differentiate it from other CRM solutions:
- Resource Hierarchy-Based Data Access: This feature ensures that resources have access only to the necessary data, promoting efficiency, security, and a stable environment for sustained growth.
- Integrated Cloud Telephony: Seamless click-to-call functionality and robust Personally Identifiable Information (PII) data protection. Call recording and history provide valuable insights for analytics, while transcription allows for evaluating call quality, boosting caller and call efficiency.
- Data from External Sources: Allows importing data from various sources like WebHooks, CSV Imports, and Pipelines via ETL tools like Zapier. Supports data import from marketing sources like Google, Facebook, and LinkedIn.
- Flexible Workflow Engine: Model custom business flows with automated work creation, assignments, progress tracking, and timely response. This streamlines workflows and improves visibility.
- Datalake & Visualization: Merges transactional, call, chat, and geolocation data to provide unprecedented insights and actionable solutions, empowering decision-making.
How does Univw CRM work?
Univw CRM works by providing a centralized platform to manage customer interactions and data. It automates various sales and service processes, allowing businesses to focus on growth. The resource hierarchy-based data access ensures data security and relevance. The integrated cloud telephony enhances communication, while the data lake and visualization tools provide valuable insights for strategic decision-making.
How to use Univw CRM?
- Data Import: Import customer data from various sources using WebHooks, CSV files, or ETL tools like Zapier.
- Workflow Configuration: Model custom business flows using the flexible Workflow Engine.
- Telephony Integration: Utilize the integrated cloud telephony for seamless click-to-call and call analytics.
- Data Visualization: Merge and visualize transactional, call, chat, and geolocation data for insights.
- Reporting & Analytics: Leverage call recording, history, and transcription for valuable analytics.
Why choose Univw CRM?
Univw CRM helps businesses drive their top-line numbers with a customer satisfaction score of 100%, zero turnaround time, 100% customer service efficiency, and 100% business growth, as claimed by the company. Here are more reasons to consider Univw CRM:
- Customized Solutions: The Univw team provides customized solutions to address specific problem statements.
- Comprehensive Tracking: The software enables tracking of all aspects of the business, from effort tracking to stage classification.
- Data-Driven Decisions: Advanced features and customized reporting facilitate data-driven decisions effortlessly.
- Efficiency Boost: Integration of Univw has been reported to boost sales and service team efficiency, cutting down workload by 30-40%.
- Improved CSAT: Automated WhatsApp communication, document collection, customer chat, and pre-screening features have improved Customer Satisfaction (CSAT) by 60%.
Who is Univw CRM for?
Univw CRM is designed for:
- Startups and small businesses
- Sales teams
- Customer service teams
- Businesses in real estate, FMCG, banking, and finance sectors
Best way to streamline Sales Process?
The best way to streamline the sales process using Univw CRM is to leverage its flexible workflow engine, integrated cloud telephony, and data from external sources features. Automate routine tasks, track progress, and gain insights to improve sales efficiency and customer satisfaction. By centralizing customer data and automating key processes, businesses can focus on building relationships and closing deals more effectively.
Univw CRM stands out as a versatile solution for businesses aiming to enhance their sales and customer relationship management. Its resource hierarchy, integrated features, and data visualization capabilities make it a strong contender in the CRM landscape. Whether it's streamlining workflows, improving customer satisfaction, or driving data-driven decisions, Univw CRM offers a comprehensive suite of tools to meet the diverse needs of modern businesses.
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