Verity

What is Verity?

Verity, formerly known as Wonderway Coach, is an innovative AI-powered sales coaching platform designed to transform how sales teams handle call analysis and performance improvement. In a fast-paced sales environment where managers can't possibly review every recording, Verity steps in as your automated coach, delivering instant scoring and personalized feedback on every single call. This tool leverages large language models to go beyond simple keyword spotting, understanding the full context of conversations to provide actionable insights that drive real results.

Whether you're onboarding new reps, upskilling your team, or fine-tuning your sales playbook, Verity ensures that no call goes unnoticed. It's particularly valuable for sales leaders looking to close the execution gap between training and actual performance, boosting win rates by up to 28% and employee retention by 11%, as highlighted in user testimonials.

How Does Verity Work?

At its core, Verity integrates seamlessly with your existing ecosystem of tools, including dialers, video conferencing platforms, contact centers, and other conversation intelligence software. The process is straightforward and efficient:

1. Seamless Integration: Connect Verity to your calling tools without disrupting workflows. It pulls in call data automatically, ensuring 100% coverage of recordings.

2. Automated Scoring: Using advanced AI and large language models, Verity analyzes each call in real-time. It fills custom scorecards based on your sales methodology—whether MEDDIC, SPICED, SPIN, or others from its template library. Unlike traditional tools that rely on keyword analysis, Verity grasps context, identifying nuances like how a rep builds a business case or handles objections.

3. Instant Feedback and Insights: Post-analysis, reps receive objective, personalized coaching tips. Managers get dashboards showing playbook adherence, individual strengths and weaknesses, and benchmarks against top performers. This eliminates the need to sift through hundreds of calls or deal with unreliable CRM data.

4. Trend Analysis and Improvement: Over time, Verity reveals patterns—what top sellers do differently, areas for team-wide improvement, and evolving trends. This data empowers you to refine your playbook and replicate success across the board.

The result? A shift from the 'old world' of delayed, biased feedback (where less than 10% of calls are reviewed) to a 'new world' of 100% automated, consistent analysis that saves up to 90% in time and cost for quality assurance.

Key Features of Verity

Verity stands out with features tailored to modern sales challenges:

• Custom Scorecards: Build scorecards that mirror your sales process. Start with pre-built templates for popular methodologies if you're unsure.

• Playbook Adherence Tracking: Monitor how closely your team follows the script, reinforcing alignment on every interaction.

• Personalized Coaching: AI identifies unique improvement areas for each rep, recommending targeted actions—like better objection handling or value proposition delivery.

• Top Performer Insights: Uncover differentiators in high achievers' calls to scale best practices team-wide.

• Full Integration: Works with dialers, Zoom, and more, ensuring compatibility without extra hassle.

• Objective Benchmarking: Compare reps fairly, track trends, and measure against goals for unbiased evaluations.

Security is a priority, with robust data protection measures in place, and it supports multiple languages to accommodate global teams.

How to Use Verity

Getting started is plug-and-play simple:

• Sign Up and Integrate: Book a demo or try for free to connect your tools. No complex setup required.

• Define Your Scorecards: Customize or select from the library to align with your process.

• Review Calls Automatically: As calls happen, Verity scores them instantly. Access feedback via dashboards or direct rep notifications.

• Act on Insights: Use reports to coach individually or adjust team training. For example, spot if objection handling is weak across the board and roll out targeted sessions.

Best practices include regular playbook reviews based on Verity's data and encouraging reps to engage with their AI coach feedback proactively.

Why Choose Verity?

In testimonials, sales experts rave about its impact. Kevin Gaither, a former SVP at ZipRecruiter, notes how it answers critical questions like playbook compliance without manual reviews. John Barrows, CEO of JBarrows Sales Training, emphasizes 10x faster improvement through personalized coaching. Richard Harris, a top Salesforce leader, calls it a game-changer for scaling execution insights.

Quantifiable benefits include:

• 100% of calls scored and viewed.
• 90% reduction in QA time.
• 100% playbook adoption.
• 28% higher win rates.
• 11% improved retention.

Compared to generic conversation intelligence tools, Verity's contextual understanding means no more false flags or wasted time watching full calls. It's objective, instant, and scalable—ideal for teams tired of biased or delayed feedback.

Who is Verity For?

Verity is perfect for:

• Sales Managers and Leaders: Oversee team performance at scale without burnout.

• Sales Reps: Gain a personal AI coach for self-improvement.

• Training and Enablement Teams: Accelerate onboarding, certifications, and upskilling with data-driven insights.

• Growing Sales Organizations: From startups to enterprises like Babbel, Virtuagym, and Validity, who need to boost efficiency and revenue per rep.

If you're in B2B sales, handling high-volume calls, or focused on methodologies like MEDDIC, Verity aligns perfectly. It's less suited for non-sales contexts but excels in sales enablement ecosystems.

Practical Value and Use Cases

Consider a sales team struggling with inconsistent execution. Verity automates QA, revealing that 70% of reps mishandle pricing discussions. Armed with this, managers update the playbook and provide targeted training, leading to quicker closes and higher win rates.

In onboarding, new hires get immediate feedback, shortening ramp-up time. For top performers, it codifies their techniques to mentor others, fostering a culture of continuous improvement.

ROI is clear: Reduce manual review costs, enhance training effectiveness, and directly impact revenue. Users report it's essential for sales LMS integration, efficiency tracking, and certifications.

Frequently Asked Questions

How is Verity different from conversation intelligence tools? Unlike keyword-based systems, Verity uses large language models for contextual analysis, automating full scoring without requiring managers to listen.

What dimensions does Verity track? It covers playbook adherence, objection handling, value building, and custom metrics from your scorecards.

How secure is my data? Verity prioritizes privacy with encrypted processing and compliance standards—your calls stay safe.

How much does it cost? Pricing is tailored; contact info@wonderway.io for details on plans that fit your team size.

What languages do you support? Multiple languages for global sales teams.

In summary, Verity isn't just a tool—it's a strategic partner for sales excellence. By automating what was once manual drudgery, it empowers teams to focus on selling, not analyzing. If you're ready to unlock higher performance, integrate Verity today and watch your sales soar.