EdgeTier
Tool Overview
EdgeTier is an AI-powered Customer Conversation Intelligence Platform designed to unlock actionable insights from your customer conversations. It provides a comprehensive suite of tools, including Sonar, Index, Coach, and Assist, to analyze support conversations, identify emerging issues, and improve agent performance.
Key Features:
- Real-time Anomaly Detection (Sonar): Scans customer messages in real-time, alerting you to unusual contact patterns and potential problems.
- AI-powered Tagging and Summarization (Index): Automatically tags and summarizes customer interactions to provide quick, reliable insights into customer issues.
- Agent Performance Coaching (Coach): Monitors agent messages to detect quality issues and provides targeted coaching for improvement.
- Agent Assistance (Assist): Equips agents with tailored guidance, automated tasks, and real-time customer information for faster, personalized responses.
EdgeTier helps customer service teams in retail, travel, gaming, and other industries to improve customer experience, reduce handling time, and increase CSAT scores. Integrates seamlessly with platforms like Salesforce, Zendesk, and others, enabling you to leverage the power of AI to optimize your customer service operations.
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