Brandwise

Brandwise: AI Customer Support for Ecommerce

What is Brandwise? Brandwise is an AI-powered customer support solution designed for direct-to-consumer (DTC) brands. It helps resolve customer inquiries instantly across various channels such as email, comments, and direct messages (DMs). It is specifically built for Shopify stores, providing seamless integration and automation.

Key Features:

• AI for Email: Automates email responses and resolutions.
• AI for Social: Moderates comments and responds to inquiries on Facebook, Instagram, and TikTok.
• Shopify Integration: Connects with Shopify to automate order lookups, returns, refunds, and customer updates.

How does Brandwise work?

Brandwise uses a customizable AI agent that delivers on-brand replies and automates tasks such as order tracking, refunds, and customer updates in Shopify. It also helps moderate comments, hide spam, and respond to customer inquiries across social media platforms from a unified inbox.

Why Choose Brandwise?

• Guaranteed Precision: The AI adapts to your feedback and follows your workflows with accuracy.
• You Stay in Control: Automate the scenarios you choose while maintaining full visibility and human involvement where needed.
• Easy Migration: Brandwise's team handles the entire migration process, ensuring no service interruptions.
• Happy Team, Happier Customers: Makes your team's job easier while providing better support to your customers.

Use Cases:

• Email Support Automation: Automate responses to common email inquiries.
• Social Media Engagement: Moderate and respond to comments and messages on social media platforms.
• Order Management: Automate order lookups, process returns, and issue refunds through Shopify integration.

Pricing:

Brandwise offers a free trial for 7 days with access to all features. You can cancel at any time.

Where can I use Brandwise? It integrates with Shopify, Facebook, Instagram and TikTok to provide a unified customer support experience.