Cirroe AI

Cirroe AI: Automate Customer Ticket Resolution & Incident Response

What is Cirroe AI?

Cirroe AI is an AI-powered chatbot designed to automate customer ticket resolution and incident response. It leverages your team's existing knowledge bases to quickly resolve customer issues, reducing the operational burden on engineering teams and improving customer satisfaction. Cirroe integrates seamlessly with major ticketing systems and knowledge bases, streamlining workflows and enhancing productivity.

How does Cirroe AI work?

Cirroe AI works by synthesizing diverse knowledge bases, including AWS metrics, your codebase, and ticketing systems. When a customer ticket is opened, Cirroe immediately starts investigating and mitigating the issue, often before an operator even checks the ticket. The chatbot then takes the following steps:

1. Investigation: Cirroe analyzes the ticket details and related data from connected knowledge bases to identify the root cause of the issue.
2. Mitigation: Based on its analysis, Cirroe suggests and executes appropriate actions to resolve the issue.
3. Operator Approval: Before taking any potentially dangerous actions, Cirroe sends a Slack message to the operator for approval.
4. Resolution: Once approved, Cirroe resolves the ticket, freeing up engineers to focus on other tasks.

Why choose Cirroe AI?

• Reduced Operational Burden: Cirroe automates the tedious and time-consuming tasks associated with incident response and customer support, freeing up valuable engineering time.
• Improved Customer Satisfaction: By resolving issues quickly and efficiently, Cirroe helps to keep customer satisfaction high.
• Faster Incident Response: Cirroe responds to incidents in seconds, minimizing downtime and potential damage.
• Structured Insights: Cirroe provides structured insights from operational issues, which can be used to inform new features and improve overall system performance.
• Seamless Integration: Cirroe integrates seamlessly with major ticketing systems and knowledge bases, streamlining your workflow.

Who is Cirroe AI for?

Cirroe AI is ideal for:

• Engineering Teams: Reduce on-call burden and free up time for more strategic tasks.
• Customer Support Teams: Improve response times and resolve issues more efficiently.
• DevOps Teams: Automate incident response and improve system reliability.
• Businesses of All Sizes: Cirroe can help businesses of all sizes to improve their operational efficiency and customer satisfaction.

Key Features of Cirroe AI:

• Automated Ticket Resolution: Cirroe automatically resolves customer tickets using your team's knowledge bases.
• Fast Incident Response: Cirroe responds to incidents in seconds, minimizing downtime.
• Diverse Knowledge Base Synthesis: Cirroe synthesizes data from AWS metrics, your codebase, and ticketing systems.
• Operator Approval: Cirroe requires operator approval before taking any potentially dangerous actions.
• Seamless Integration: Cirroe integrates seamlessly with major ticketing systems and knowledge bases.

How to use Cirroe AI?

1. Connect Cirroe to your stack: Integrate Cirroe with your ticketing system (e.g., Jira, Zendesk) and knowledge bases (e.g., Confluence, AWS).
2. Configure Knowledge Bases: Provide Cirroe with access to your team's knowledge bases, including documentation, FAQs, and troubleshooting guides.
3. Set up Alerts: Configure alerts to notify Cirroe when new customer tickets are opened.
4. Monitor Performance: Track Cirroe's performance and make adjustments as needed to optimize its effectiveness.

In summary, Cirroe AI is an excellent solution for businesses looking to automate customer ticket resolution and incident response. By leveraging AI and integrating with existing systems, Cirroe helps to reduce operational burdens, improve customer satisfaction, and accelerate incident response times. If you're looking for a way to streamline your operations and free up valuable engineering time, Cirroe AI is definitely worth considering.