Tactful AI

Tactful AI: Revolutionizing Customer Service with AI

What is Tactful AI? Tactful AI is a next-generation customer service platform designed to seamlessly blend human interaction with the power of artificial intelligence. It's an integrated platform aimed at transforming customer service operations at scale, making them simpler, better, and more modern.

How does Tactful AI work?

Tactful AI works by integrating with various customer channels such as voice, digital, and social media to provide consistent customer service experiences. Its core components include:

• Unified Inbox for Agents: Provides agents with a single view of all customer interactions across different channels.
• Empowered Supervisors: Equips supervisors with real-time monitoring and coaching tools to enhance agent performance.
• Unified Routing and Customer Journey: Uses AI-driven routing to direct interactions efficiently, reducing wait times and improving customer satisfaction.
• Realtime Actionable Insights: Offers data-driven insights to optimize operations and drive continuous improvement.

Key Features and Benefits of Tactful AI

• AI-Powered Automation:

  • Leverages AI to streamline repetitive tasks and improve response times.
  • Uses a no-code Automation Studio for effortless design, testing, and deployment of workflows.
  • Provides pre-built templates for common contact center tasks.

• Intelligent Routing:

  • AI-driven routing directs interactions across voice and digital channels.
  • Custom routing rules based on business needs, customer type, or urgency.
  • Scalable to manage high volumes without compromising service quality.

• Multilingual and Functional Conversational Chatbots:

  • Engages customers in their preferred language.
  • Delivers natural, context-aware interactions with advanced language processing.
  • Offers seamless handoff to human agents when needed.

• Seamless, Personalised, and Conversational Self-Service:

  • Provides 24/7 support for faster issue resolution.
  • Offers customizable self-service flows to meet specific customer needs.
  • Personalizes the experience based on the customer's journey and history.

• Automation Across the Entire Customer Journey:

  • Automates routine tasks, reducing manual work.
  • Includes notifications and alerts for critical incidents.
  • Automates requests routing to relevant teams.
  • Synchronizes systems in real-time to eliminate silos.

Why Choose Tactful AI?

• Industry-Specific AI Models: Access to AI models from OpenAI, Azure, Google, and more, tailored for specific business needs.
• Easy Configuration: Configurable models to meet unique business requirements and goals.
• Flexible AI Integration: Ability to leverage advanced language models for more natural customer interactions.

Who is Tactful AI for?

Tactful AI is designed for a wide range of users within an organization:

• Agents: Empowered with AI tools and a unified inbox for streamlined interactions.
• Supervisors: Enhanced with real-time monitoring and efficient coaching tools.
• Customer Service Managers: Equipped with data-driven insights to optimize operations.
• System Admins: Provided with a secure, scalable platform for simplified integration and maintenance.

Tactful AI Use Cases

• Consistent Omnichannel Customer Experience: Ensures consistent communication across all channels.
• Reduced Wait Times: Intelligent routing reduces wait times and improves customer satisfaction.
• Quick Resolutions: AI-driven self-service allows for quick resolutions.

What problems does Tactful AI solve?

• Siloed Communication: Tactful unifies systems in real-time to eliminate silos and fragmentation, providing a harmonized customer experience.
• Agent Burnout: Automation reduces manual tasks, freeing up agents to focus on high-value customer interactions, which improves their wellbeing.
• Inefficient Routing: AI-driven routing directs interactions efficiently, reducing wait times and improving customer satisfaction.
• Lack of Insights: Real-time analytics provide insights into customer trends and service bottlenecks, enabling data-driven process improvements.

Customer Stories

• Bas Schumacher, Director at Welkom bij BAS: Tactful enabled us to automate repetitive tasks such as Damage Reporting / Booking Appointments using Artificial Intelligence.
• Manal Negmeldin, Head of Direct Channels at ELARABY Group: Working with Tactful, we built a comprehensive platform to manage and enhance customer experience across digital channels.
• Robert Wellings, Sales Director at Check Group: Tactful delivers enterprise-class solutions tailored to the needs of SMEs, offering powerful tools without the usual complexity and hassle.

How to use Tactful AI?

1. Book a Demo: Contact Tactful to schedule a demo and see how the platform can transform your customer service.
2. Find a Partner: Connect with a Tactful partner to integrate the platform seamlessly into your existing systems.
3. Explore Integrations: Connect with 1,000+ apps with no-code required, or customize your integrations using open APIs and a low-code platform.

Tactful AI Pricing

For detailed pricing information, it is best to directly contact Tactful or explore their plans page. Factors influencing pricing often include the number of agents, the specific features required, and the level of support needed.

Final Thoughts on Tactful AI

Tactful AI stands out as a comprehensive customer service platform, offering a blend of AI-powered automation and human interaction. Its features like intelligent routing, conversational chatbots, and unified agent inbox are designed to streamline operations, enhance customer satisfaction, and empower customer service teams. Tactful AI is particularly beneficial for businesses looking to leverage AI to modernize their contact center, improve agent productivity, and provide exceptional customer experiences.