Tactful AI

Tactful AI: Revolutionizing Customer Service with AI

What is Tactful AI? Tactful AI is a next-generation customer service platform designed to provide exceptional customer experiences through the seamless integration of human interaction and AI innovation. It empowers businesses to transform their customer service operations at scale with a versatile and integrated platform that's easy to configure, use, and maintain.

Key Features and Benefits

• Omnichannel Support: Tactful AI works across all customer channels, including voice, digital, and social media, ensuring consistent customer service experiences.
• Unified Inbox: Agents benefit from a unified inbox that streamlines interactions and boosts efficiency.
• AI-Powered Automation: Supercharge customer service operations with AI-driven automation that is easy to configure and maintain.
• No-Code Automation Studio: The platform features a powerful no-code Automation Studio, allowing customer service teams to effortlessly design, test, and deploy workflows without needing technical expertise.
• Intelligent Routing: AI-driven routing directs interactions across voice and digital channels, reducing wait times and improving customer satisfaction.
• Multilingual Conversational Chatbots: Tactful’s multilingual chatbots provide seamless AI-powered support, enhancing accessibility and customer satisfaction.
• Personalized Self-Service: Conversational self-service chatbots enable customers to resolve issues independently with AI, improving convenience and reducing costs.

How does Tactful AI work?

Tactful AI leverages a combination of AI models from providers like OpenAI, Azure, and Google, along with a no-code automation studio, to streamline and enhance customer service operations. Here’s a breakdown:

1. AI Model Integration: Tactful integrates with various AI models, including large language models, to provide natural and context-aware customer interactions.
2. No-Code Automation Studio: This allows users to create custom workflows using a drag-and-drop interface, automating repetitive tasks and improving response times.
3. Intelligent Routing: AI algorithms route customer interactions to the most appropriate agent or self-service option based on factors like customer type, urgency, and topic.
4. Multilingual Chatbots: AI-powered chatbots support multiple languages, enabling businesses to engage with customers in their preferred language.
5. Personalized Self-Service: Chatbots provide personalized self-service experiences, guiding customers through issue resolution and providing relevant information.

Why Choose Tactful AI?

• Guaranteed Results: Industry-specific AI models ensure faster deployment and easy configuration.
• Improved Customer Satisfaction: Intelligent routing and multilingual chatbots improve customer satisfaction and reduce wait times.
• Empowered Agents: AI tools and a unified inbox streamline interactions and boost agent efficiency.
• Data-Driven Insights: Customer service managers can optimize operations with data-driven insights and AI-powered recommendations.
• Seamless Integration: The platform integrates with existing systems, including CRM and ticketing systems, for streamlined operations.

Who is Tactful AI for?

Tactful AI is designed for various roles within an organization:

• Agents: Benefit from a unified view of customer conversations, AI-driven suggestions, and automation to reduce manual tasks.
• Supervisors: Gain real-time analytics, monitoring tools, and coaching capabilities to enhance team performance.
• Customer Service Managers: Can optimize operations, track KPIs, and identify trends with data-driven insights.
• System Admins: Equipped with a secure, scalable platform that simplifies integration and maintenance.

Automation Across the Customer Journey

Tactful AI automates routine tasks, reducing manual work and freeing up teams to focus on high-value customer interactions. This includes:

• Notifications and Alerts: Notifying and escalating critical incidents to supervisors and managers.
• Automated Requests Routing: Creating flows to direct customer requests to the relevant team.
• Automated Follow-Ups: Automating follow-up information gathering and process progression.
• System Harmonization: Synchronizing systems in real-time to eliminate silos and fragmentation.

Real-World Impact: Customer Success Stories

• ELARABY Group: Improved customer experience across digital channels, leading to significant sales and customer satisfaction improvements.
• Check Group: Leverages Tactful AI to offer enterprise-class solutions tailored to the needs of SMEs.
• Accor Group: Enhances guest experience and process automation, strengthening relationships and improving overall satisfaction.

Pricing

Details on pricing plans are available on the Tactful AI website. Contact their team to book a demo and discuss specific business needs.

In conclusion

Tactful AI is a powerful customer service platform that leverages AI and automation to enhance customer experiences, streamline operations, and empower teams. Its no-code automation studio, intelligent routing, and multilingual chatbots make it an ideal choice for businesses looking to transform their customer service capabilities. By integrating with existing systems and offering data-driven insights, Tactful AI enables businesses to achieve consistent omnichannel customer experiences and drive continuous improvement.