CX Genie: 24/7 AI Customer Support Excellence

CX Genie: Achieve 24/7 Customer Support Excellence with AI

CX Genie is a next-generation AI Customer Engagement Platform that empowers businesses to transform their customer support operations and increase efficiency by up to 500%. It offers a suite of AI-driven features, including AI Agents, automated workflows, and seamless human collaboration, all within a no-code environment.

What is CX Genie?

CX Genie is an AI-powered platform designed to revolutionize customer support. It replaces multiple software solutions by providing an all-in-one platform for engaging visitors, qualifying leads, and providing 24/7 support.

How does CX Genie work?

CX Genie's AI Agents can be customized and deployed across various platforms with just a few clicks. Here’s a simplified 3-step process:

Sign Up: Start for free without a credit card and explore the AI capabilities.
Customize AI Agent: Use templates or create detailed workflows with a visual interface.
Go Live: Connect the AI Agent to any desired platform and let the AI handle customer interactions.

Key Features of CX Genie

AI Agents: Create intelligent AI Agents to handle customer inquiries.
Automated Workflows: Streamline customer support processes with automated workflows.
Multi-channel Support: Provide support across multiple channels.
Lead Qualification: Engage visitors and qualify leads using AI chatbots.
Helpdesk and Ticket Management: Manage support tickets and track performance.
AI Auto-Reply: Offer 24/7 support in multiple languages with quick response times.
Emotion & Intent Detection: Understand customer emotions and intent.
CSAT Report: Track Customer Satisfaction to Improve performance.
Custom Chat Flows: Design chat flows tailored to specific business needs.
Integration Capabilities: Integrates with various platforms like Facebook Messenger.
Multi-Source Responses: Can learn from multiple sources to offer the best answer.

Why is CX Genie important?

CX Genie addresses the challenges of modern customer support by providing:

24/7 Availability: Ensure round-the-clock support, even outside business hours.
Efficiency: Automate repetitive tasks, freeing up human agents for complex issues.
Scalability: Handle a large volume of customer inquiries without increasing staff.
Cost Reduction: Replace multiple software solutions with a single platform.
Improved Customer Satisfaction: Provide quick, accurate, and personalized support.

Customer Support Team Performance

CX Genie not only helps with automation but also enhances team performance by offering features such as:

Flexible chat assignment methods
CSAT reports to track performance
Organized ticket management
Emotion and Intent detection to better serve your customers.

Plans and Pricing

CX Genie offers various pricing plans to suit different business needs:

Free: Includes basic features, 1 seat, and 200 conversations per month.
Starter: Includes everything from Free, 5 seats, and 5,000 conversations per month for $39.99/month.
Team: Includes everything from Starter, 15 seats, and 15,000 conversations per month for $89.99/month. Adds ticket and mailbox functionality.
Business: Includes everything from Team, unlimited seats, and 60,000 conversations per month for $249.99/month. Adds bot for multiple brands and white label options.
Enterprise: Offers customized solutions with custom AI training models, SAML SSO, 24/7 support, dedicated infrastructure, and a 99.9% SLA commitment. Contact CX Genie for specific enterprise needs.

What are People Saying About CX Genie?

Here's a summary of customer feedback:

Waldemar_Ramos: "This chatbot replaces more than 6 software and provides the entire customer service operation... I recommend that they remain that way."
Sebastian C: "We’ve successfully implemented CX Genie and it has become our primary support solution for multiple products. It helped us solve around 60% of support cases without human assistance."
Tony_Upbase: "CX Genie offers excellent value for its price, and I appreciate the ongoing updates and improvements from the CX Genie team."
natasha00: "The more I train it, the better it gets. Highly recommend!"
ljs.graphics1: "The mobile app and live chat is Amazing"

Users consistently praise CX Genie for its ease of use, comprehensive feature set, and responsive support team. Many users have reported significant improvements in their customer support efficiency and overall experience.

Common Questions About CX Genie

What does '5000 conversations' mean? Each time a customer starts a chat, it counts as one conversation.
What happens if I exceed the message limit in my plan? The AI reply feature will be temporarily paused. You can upgrade your plan or purchase extra conversations.
Can I create unlimited bots? Yes, you can create as many bots as you need with a subscription plan.
Which AI model does CX Genie use by default? CX Genie currently uses the ChatGPT-4o model for all chatbots by default.

How to get started with CX Genie?

Visit the CX Genie website and sign up for a free account. Explore the platform's features and customize an AI agent to automate customer support processes. Join the CX Genie Discord community for support and insights.

In conclusion, CX Genie is an AI-powered customer engagement platform that offers a comprehensive suite of features to automate and enhance customer support operations. With its no-code interface, AI Agents, and automated workflows, CX Genie enables businesses to provide 24/7 support, improve efficiency, and reduce costs, all while improving customer satisfaction. Whether you're a small business or a large enterprise, CX Genie provides the solutions you need to achieve customer support excellence.