Desku

Desku: The AI-Powered Customer Service Solution

What is Desku?

Desku is an all-in-one AI helpdesk and customer service software designed for support teams and small businesses. It enables you to deliver faster support, automate common queries, and manage customer conversations across various channels, including live chat, email, and social media, all within a unified inbox. Think of it as an affordable and easy-to-use Intercom alternative.

Core Features:

• Unified Inbox: Manage all customer interactions from different channels in one place.
• AI Chatbot (EVA): Automate pre-sales, FAQs, and order-related queries with a no-code, drag-and-drop AI chatbot builder.
• AI Co-Pilot: An autonomous AI agent that resolves tickets, performs tasks, and matches your brand’s tone using your data.
• Live Chat: Engage with website visitors in real-time and convert more leads.
• Knowledge Base: Empower users with self-service by creating an easy-to-use knowledge base.

How Does Desku Work?

Desku leverages AI in two primary ways:

1. EVA - AI Chatbot: This chatbot can be deployed on your website, social media, and chat platforms. It uses a drag-and-drop builder, making it easy to configure without requiring any coding knowledge. EVA can handle:
   • Pre-sales inquiries
   • Frequently Asked Questions
   • Order-related queries
2. AI Co-Pilot: This feature functions as an intelligent agent that works alongside your support team. It learns from your help documents, CRM data, and chat history to:
   • Respond to tickets instantly
   • Take action on customer requests
   • Maintain your brand's tone of voice

Why is Desku Important?

Desku helps businesses provide faster, smarter customer support. Here's why it's a valuable tool:

• Faster Response Times: Teams using Desku respond 56% faster on average.
• Reduced Resolution Time: Average response time is cut by 30 minutes.
• Increased Customer Loyalty: Faster, smarter support boosts customer loyalty by 90%.
• Reduced Email Volume: Reduce email volume by 30% within the first month.

Desku vs. Competitors

Desku positions itself as an affordable alternative to more expensive solutions like Intercom, Helpscout, Tidio and Gorgias. It offers similar functionality with a focus on ease of use and AI-powered automation. Desku provides tools to migrate from other customer service platforms, including Intercom, Zendesk, and Freshdesk.

Use Cases

• E-commerce: Desku integrates with platforms like Shopify, WooCommerce, and Magento, allowing you to access data from your e-commerce apps directly within the inbox.
• SaaS: Streamline customer support for your SaaS product with Desku's unified inbox and AI automation features.
• Small Businesses: Desku's affordability and ease of use make it a suitable option for small businesses looking to improve their customer service.

How to Get Started with Desku?

1. Sign up for a free trial: No credit card is required.
2. Migrate your data: Desku offers one-click migrations from Intercom, Zendesk, Freshdesk, and more.
3. Learn Desku: Video tutorials help your team get up and running quickly.
4. Set up your account: Desku's Onboarding Guide helps you configure your account in a day.

Conclusion

Desku is an AI-powered customer service software that combines a unified inbox, AI chatbots, and intelligent agents to streamline customer support operations. Its focus on affordability and ease of use makes it a viable option for small businesses and growing teams looking to enhance their customer service capabilities. By automating routine tasks and providing agents with AI assistance, Desku enables businesses to respond faster, resolve issues more efficiently, and ultimately boost customer loyalty.