Discovery AI

Discovery AI: Transform Customer Interviews into Actionable Insights

What is Discovery AI?

Discovery AI is an AI-powered customer discovery tool designed for product teams, startup founders, user researchers, and marketers. It transforms customer interviews and discovery calls into actionable and collaborative insights, all stored in one centralized location.

Key Features of Discovery AI

• Capture & Centralize Customer Insights: Effortlessly upload call recordings, fine-tune transcriptions, tag insights, and share key highlights with your team.
• Faster & Flexible Analysis: Bulk-upload existing and new audio/videos, transcribe, and derive meaningful insights quicker. Fine-tune AI-generated transcriptions to ensure accuracy.
• Opportunity-driven Insights: Categorize insights with the opportunity score feature, providing a clear roadmap based on the most impactful opportunities.
• Democratize Customer Insights: Break down silos and ensure the entire team is on the same page, turning insights into action. Share customer praise, pain points, and perspectives easily.

How Does Discovery AI Work?

Discovery AI streamlines the process of gathering and analyzing customer feedback. Here's a breakdown of how it works:

1. Upload Recordings: Upload audio or video recordings of customer interviews, discovery calls, win/loss interviews, and more.
2. AI-Powered Transcription: Discovery AI automatically transcribes the recordings, saving you time and effort.
3. Fine-Tune Transcriptions: Edit and refine the transcriptions for maximum accuracy.
4. Tag and Categorize Insights: Tag key insights and categorize them based on opportunity scores.
5. Share with Your Team: Share customer feedback, praise, pain points, and perspectives with your team and existing tools.

Why is Discovery AI Important?

• Improved Product Development: Aligns product roadmaps with customer needs by providing prioritized insights.
• Customer-Centric Culture: Empowers team members to learn about customers quickly, fostering a customer-centric approach.
• Efficient Research Process: Centralizes customer research and makes it easy to share customer viewpoints, streamlining the product discovery process.

Who Uses Discovery AI?

• Product Managers & Marketers: Use opportunity scores for prioritized insights, ensuring product roadmap aligns with customer needs.
• Startup Founders & Team Leads: Build customer-centric products and teams by storing customer insights and research in one place.
• User Research Teams: Store insights and research, empowering team members to learn about customers quickly.

Customer Testimonials

• Margaret from Budgety states that Discovery AI has been invaluable for uploading customer interview videos, getting automated summaries, and storing/retrieving customer insights.
• Alicia from Judo mentions that Discovery AI brings all customer research into one hub, allows categorizing opportunities, and makes it easy to share customer viewpoints in engineering tickets.
• Jason from Nouze highlights that using Discovery AI made it easier to capture insights from customer research and share customer pain points with the company.

Pricing Plans

Discovery AI offers flexible pricing plans to fit your growth. The Pro plan is designed for independent professionals and founders, while the Team plan is ideal for teams looking to centralize customer insights. Enterprise plans are available for larger organizations.

Get Started with Discovery AI Today

Transform customer interviews into actionable insights. Try Discovery AI for free for 30 days and centralize your customer insights.

Key Takeaways

• AI-Powered Insights: Discovery AI leverages AI to automate transcription, summarization, and insight extraction from customer interviews.
• Centralized Hub: Provides a central repository for storing and sharing customer insights.
• Actionable Feedback: Helps product teams prioritize features and improvements based on customer feedback.

Discovery AI helps teams build better products by truly listening to their customers.