Document360

Document360: AI-Powered Knowledge Base for Teams and Customers

What is Document360?

Document360 is an AI-powered knowledge base platform designed to help teams and customers create, manage, and publish helpful documentation. It supports various types of content, including FAQs, user guides, product documentation, standard operating procedures (SOPs), and more, all within a single platform.

Key Features and Benefits

• AI-Powered Search:
  • Eddy, an interactive AI search tool, delivers accurate answers to user queries up to 5 times faster than traditional search methods.
• Automated Content Generation:
  • Auto-generate glossaries, titles, article summaries, FAQs, meta descriptions, and more in seconds using AI.
• AI Content Improvement:
  • Enhance content by shortening, lengthening, changing the tone, and splitting sentences with AI assistance.
• Centralized Knowledge Base:
  • Create a single source of truth for all documentation needs, reducing support tickets and improving self-service capabilities.
• Versatile Documentation Support:
  • From API documentation to user guides, Document360 streamlines the creation and management of technical documents.
• Dynamic User Manuals:
  • Replace static PDF manuals with dynamic, searchable, multi-lingual user manuals that offer effortless information retrieval.
• Streamlined SOPs:
  • Centralize and simplify standard operating procedures for employee onboarding, compliance, and quality control using AI-powered search to quickly locate the right policies and procedures.

How to use Document360?

1. Create Content:
   • Start by creating articles and documentation within the Document360 platform.
2. Organize Information:
   • Structure the knowledge base for easy navigation and access to information.
3. Implement AI Features:
   • Use AI tools for search, content generation, and improvement to enhance user experience.
4. Integrate with Apps:
   • Connect Document360 with other favorite apps to streamline workflows.

Why is Document360 Important?

Document360 is important because it minimizes stack, empowers users with on-demand accurate self-help content, lowers support requests, streamlines the creation and management of technical documents, and replaces traditional PDFs with dynamic, searchable, multi-lingual user manuals.

Where can I use Document360?

You can use Document360 in various industries:

• SaaS
• IT Services
• Healthcare
• BFSI
• Manufacturing
• Education

What is the best way to create a knowledge base?

The best way to create a knowledge base is by using Document360, a platform that provides efficient knowledge sharing, streamlines operations, maximizes productivity, ensures regulatory compliance, and mitigates risk.