Inkeep

Inkeep: AI-Powered Customer Experience

Inkeep is an AI-driven platform designed to enhance customer experience by providing AI-powered chatbots for user support and copilots for support teams. It leverages existing content to create a knowledge base that helps users find answers and reduces the workload on support staff.

What is Inkeep?

Inkeep is a tool that transforms your existing documentation, blogs, forums, and other content into an intelligent AI chatbot. This chatbot can be integrated into your website, help center, app, or community to provide instant answers and guidance to users. It also offers a copilot feature for support teams, providing them with AI-generated answers, summaries, and to-do lists within their ticketing platform.

How does Inkeep work?

Inkeep works by:

1. Onboarding Content: Automatically connecting to your existing content sources like documentation, blogs, and forums.
2. Adding JavaScript Snippet: Integrating a search and chat component into any platform with a simple JavaScript snippet.
3. Monitoring and Improving: Providing reports on content gaps, user conversations, and statistics to identify areas for documentation improvement.

Key Features

• Assistant for Self-Serve Support:
  • Provides answers you can trust with rich citations.
  • Integrates into docs, help centers, apps, and communities.
• Copilot for Support Teams:
  • Drafts answers based on previous tickets, Slack threads, and documentation.
  • Provides summaries of conversations and actionable next steps.
  • Turns resolved tickets into FAQs.
• AI Agents for Every Step:
  • Automates workflows and scales support.
  • Offers thoughtful auto-replies and intelligent support forms.
  • Enables ticket routing and labeling.
• Content Gap Analysis: Pinpoints where users get stuck and provides actionable summaries.

Benefits

• Improved User Experience: Users can quickly find answers to their questions without needing to contact support.
• Reduced Support Volume: AI handles common inquiries, freeing up support staff to focus on more complex issues.
• Increased Efficiency: Support teams can respond to tickets faster with AI-generated answers and summaries.
• Better Content: Insights from user conversations and AI reports help identify and fill documentation gaps.

How to integrate Inkeep?

Integrating Inkeep is simple and can be done in a few steps:

1. Connect your sources: Use Inkeep's out-of-the-box connectors to automatically onboard your documentation, blogs, forums, and other content.
2. Add a JavaScript snippet: Integrate Inkeep's search and chat components into any platform by adding a simple JavaScript snippet.
3. Monitor and improve: Use Inkeep's reporting tools to identify content gaps and drive your content roadmap.

Inkeep.ChatButton({
  baseSettings: {
    apiKey: "API_KEY",
    primaryBrandColor: "#26D6FF"
  }
});

What problems does Inkeep solve?

Inkeep addresses several key challenges:

• High Support Volume: By providing self-serve support, Inkeep reduces the number of tickets and inquiries that support teams need to handle.
• Lack of Documentation: Inkeep helps identify gaps in documentation and provides insights into what content needs to be created or updated.
• Inconsistent Answers: Inkeep ensures that users receive consistent and accurate answers to their questions.
• Slow Response Times: By providing AI-generated answers, Inkeep helps support teams respond to tickets faster.

Customer Testimonials

Numerous customers have praised Inkeep for its effectiveness and ease of use. Here are a few examples:

• Chris Coleman, Head of Customer Success at Xano, recommends Inkeep "1000%" for providing efficient self-serve support and internal tooling.
• Ruben Fiszel, CEO of Windmill, highlights Inkeep's superior out-of-the-box results compared to Algolia and its ability to act as a virtual team member.
• Colin Sidoti, CEO of Clerk, appreciates the weekly insight reports that help prioritize product and documentation improvements.

Pricing

While the provided content doesn't detail Inkeep's pricing plans, the platform is likely offered under a subscription model based on usage, features, and the number of users supported. Contact Inkeep directly for a customized quote tailored to your business needs.

Security and Compliance

Inkeep prioritizes security and compliance. It is SOC 2 Type II compliant and does not train on your data. It also offers tools to monitor and tune the platform, remove PII, and manage permissions.

Conclusion

Inkeep is a powerful AI platform that can significantly improve customer experience and reduce support costs. By leveraging existing content to create an intelligent chatbot and providing AI-powered tools for support teams, Inkeep helps businesses provide faster, more accurate, and more efficient support.

If you're looking to level up your self-serve and support experiences, Inkeep is a solution worth exploring. Schedule a call to learn more about how Inkeep can help your business.

What is Inkeep? Inkeep is an AI-powered chatbot platform that leverages your existing content to provide self-serve support and empower your support team.

How does Inkeep work? Inkeep works by ingesting your content, adding a JavaScript snippet to your site, and providing you with tools to monitor and improve your content.

Why is Inkeep important? Inkeep is important because it improves user experience, reduces support volume, and increases efficiency.