Jochem

Jochem: AI-Powered Solution for Instant Answers and Knowledge Improvement

What is Jochem? Jochem is an AI-powered solution designed to provide instant answers to customer and employee queries directly within your existing toolstack. It aims to streamline second-line support and continuously enhance your knowledge base.

Key Features and Benefits

• Solve Customer & Employee Questions: Jochem helps you skip the search in files and articles by directly answering questions.
• Seamlessly Connect Knowledge: Avoid getting lost in a maze of information with Jochem's ability to connect your knowledge base.
• Save Time from Seniors: Reduce the burden on senior employees by providing quick answers through Jochem.
• Expert Matching: When Jochem can't find an answer, it intelligently matches the question to an expert within the company.
• Automated Learning: Jochem captures new knowledge from experts and feeds it back into the knowledge base for continuous improvement.
• Easy Knowledge Base Updates: Add and update your knowledge base with full control, only updating after approval.
• Performance without a 'Black Box': Improve performance without relying on opaque, black-box models.

How Does Jochem Work?

1. Question Input: Users ask questions via chat, mail, or voice within their existing CX tools or internal platforms.
2. AI-Powered Search: Jochem searches its connected knowledge base for relevant answers.
3. Instant Answer: Jochem provides a suggested answer to the user.
4. Expert Escalation: If no answer is found, Jochem identifies and contacts a relevant expert within the organization.
5. Knowledge Capture: The expert's answer is captured, summarized, categorized, and fed back into the knowledge base.

Why Choose Jochem?

• Reduce Average Handling Time (AHT): By providing quick and accurate answers, Jochem helps reduce the time spent on each customer interaction.
• Improve Employee Net Promoter Score (E(NPS)): Empowered employees with quick access to information lead to higher satisfaction.
• Enhance Existing AI Assistants: Jochem can complement and improve the performance of existing AI assistants.
• Internal ChatGPT Solution: Create an internal ChatGPT-like experience for your employees.
• Streamline Knowledge Management: Jochem automates and simplifies the process of managing and updating your knowledge base.

Who is Jochem For?

Jochem is designed for organizations that want to improve their customer and employee support by providing quick and accurate answers to questions. It's particularly useful for:

• Companies with large or complex knowledge bases.
• Organizations looking to reduce the workload on senior employees.
• Businesses that want to improve their customer and employee satisfaction.

Integration and Security

• Seamless Integration: Jochem integrates with popular CX tools and platforms.
• Enterprise-Grade Security: Deployed in a private tenant on Microsoft Azure Marketplace, Jochem offers robust security and compliance, including ISO 27001 certification and GDPR compliance.

Frequently Asked Questions

• How do I implement Jochem within my organization?
• Which systems does Jochem integrate with?
• Is my internal information safe at Jochem?
• Is Jochem similar to ChatGPT?
• What if Jochem doesn’t know the answer?
• Is the answer provided by Jochem always correct?
• Can Jochem manage limited, incomplete, or unstructured knowledge bases?
• Can Jochem deal with complex (enterprise) environments?
• How does Jochem handle multiple languages and dialects?

By using Jochem, businesses can improve their support efficiency, enhance knowledge sharing, and create a more informed and empowered workforce.