Kyber: AI-Powered Claims Form & Correspondence Automation Platform

What is Kyber? Kyber is an AI-powered platform designed to automate the generation of claims forms and correspondence for insurance companies. It helps claims teams draft, review, and send compliant, consistent, and personalized notices at scale.

How does Kyber work? Kyber streamlines the entire letter writing process for property and casualty (P&C) claims, from initial draft to final dispatch. It leverages AI to:

Extract relevant policy language.
Draft narratives from claim notes.
Automatically fill in policy details, claim data, and jurisdictional requirements.
Format notices instantly.

This structured approach ensures accuracy from the start, saving adjusters significant time and reducing the risk of errors.

Key Features and Benefits

Compliance Assurance: Kyber applies pre-approved templates, inserts validated policy language, and enforces jurisdictional requirements, ensuring audit-ready documents by default.
Time Savings: Claims letter drafting time is reduced by up to 65%, allowing adjusters to focus on resolution rather than administrative tasks.
Template Unification: Kyber replaces multiple, duplicative templates with a dynamic system that adjusts based on claim type, coverage, and state. Updates are applied across the entire organization.
Improved Communication: Fast, accurate letters reduce confusion and back-and-forth communication with policyholders.
Consistent Experience: Every adjuster starts from the same source of truth, ensuring aligned communications even during periods of high claim volume.
Seamless Integration: Kyber integrates with existing claims workflows and systems with minimal IT involvement.

Customer Success Stories

Several leading carriers and TPAs have experienced significant improvements by implementing Kyber:

Branch Insurance: Cut letter cycle time by 5x by adopting Kyber across its claims workflows, leveraging AI-powered drafting and template management.
Kingstone Insurance: Modernized claims correspondence in just 2.5 months, positioning itself for long-term scalability and efficiency.
Harbor Claims: Saves hundreds of hours in drafting time each week and eliminates concerns about compliance errors and formatting inconsistencies.

How to Use Kyber

Generate: AI extracts relevant policy language, drafts narratives, and formats notices instantly.
Review: Adjusters can review and edit the AI-generated drafts.
Send: Send the finalized, compliant notices to policyholders.
Scale: Handle increased claim volumes without adding headcount, maintaining consistency and accuracy.

Why is Kyber Important?

In today's fast-paced insurance industry, efficiency, accuracy, and compliance are critical. Kyber helps claims teams meet these demands by automating tedious administrative tasks, reducing the risk of errors, and ensuring a consistent, high-quality experience for policyholders.

Who is Kyber For?

Kyber is ideal for:

Property and casualty (P&C) insurance carriers
Third-party administrators (TPAs)
Claims leaders seeking to streamline operations, reduce compliance risk, and scale efficiently

Kyber vs. Traditional CCMs

Unlike traditional CCMs (Customer Communication Management systems) that primarily serve as template libraries, Kyber uses AI to dynamically generate accurate notices automatically. It also includes a built-in audit trail for full compliance visibility and is lightweight to implement and maintain.

Pricing

Kyber offers customized pricing plans based on your organization's needs and usage. Contact Kyber for a personalized quote.

FAQ

How does Kyber ensure compliance? Kyber uses pre-approved templates, validated policy language, and enforces jurisdictional requirements, tracking all edits and approvals.
Does Kyber integrate with existing Claims Systems? Yes, Kyber integrates with existing tech stacks and processes.
How long does it take to implement Kyber? Most teams are live in under two months with existing claims system integration.
How does Kyber protect my organization’s data? Kyber supports on-premise and private cloud deployments, meeting SOC 2 Type II compliance standards.

Conclusion

Kyber is a game-changer for claims teams, providing an AI-powered solution to automate correspondence, ensure compliance, and improve efficiency. By implementing Kyber, insurance companies can focus on providing the best possible experience for their policyholders while streamlining operations and reducing costs. Its AI-driven features and compliance focus make it a valuable tool for modernizing claims processes.