Floatbot.AI

Floatbot.AI: The No-Code GenAI Platform for AI Agents

Floatbot.AI is a leading enterprise-grade, no-code Generative & Conversational AI Platform designed to empower businesses to build and deploy GenAI Voice and Chat AI Agents. These agents, along with real-time agent assistance, transform business-critical tasks by integrating with any data source, service, or channel. Floatbot's platform caters to various roles within an organization, including customer support, agents, employees, adjusters, underwriters, and collectors, enhancing their experience with conversational AI.

What is Floatbot.AI?

Floatbot.AI is a platform that allows businesses to create and deploy AI-powered virtual assistants without needing any coding experience. These AI agents can handle a wide range of tasks, from customer support to debt collection, across various channels like voice, chat, and messaging apps. It’s designed to streamline operations, reduce costs, and improve customer satisfaction by leveraging the latest advancements in generative AI and conversational AI.

How does Floatbot.AI work?

Floatbot.AI uses a combination of large language models (LLMs), natural language processing (NLP), and speech-to-text (STT) technology to understand and respond to user queries. The platform’s no-code interface allows users to design conversational flows, integrate with existing systems, and deploy AI agents across different channels. The key components include:

• Agent M: A master agent developer framework that uses Generative AI to create LLM-based agents for natural language interaction.
• VoiceGPT: Floatbot’s LLM-powered voice AI stack that delivers human-sounding voice interactions in real-time.
• Knowledge Base: A central repository for storing and managing information that AI agents can use to answer questions.
• Speech LLM: Advanced speech models for accurate and natural-sounding voice interactions.
• Floatbot UNO: A no-code, enterprise-grade GenAI platform that simplifies AI science for business users.

Key Features and Benefits

• No-Code Platform: Build and deploy AI agents without any coding knowledge, empowering business users to take control of AI initiatives.
• Omnichannel Deployment: Deploy chatbots across various digital channels like Text/SMS, Facebook Messenger, WhatsApp, websites, and mobile apps.
• Real-time Agent Assist: Provide real-time assistance to agents during support or sales calls, improving their efficiency and effectiveness.
• Integration Capabilities: Integrate with leading ISVs, contact center solutions, banking systems, insurance platforms, CRMs, CPaaS, calendars, and knowledge bases.
• Analytics and Insights: Track customer sentiments, dispositions, resolution rates, compliance analytics, and over 50 other metrics to optimize performance.
• AI Orchestration: Manage AI execution pipelines for your bots, orchestrating between popular LLMs, NLP, speech-to-text, and text-to-speech technologies.

Use Cases and Applications

• Customer Support: Automate responses to frequently asked questions, resolve common issues, and provide 24/7 support.
• Claims FNOL Automation: Streamline the first notice of loss process for insurance claims, reducing costs and improving customer satisfaction.
• Debt Collection: Automate debt collection reminders, negotiate payment plans, and increase collection rates.
• Agent Assistance: Provide real-time guidance to agents during support or sales calls, improving their efficiency and effectiveness.

Who is Floatbot.AI for?

Floatbot.AI is designed for enterprises looking to automate their customer interactions, improve agent productivity, and reduce operational costs. It is particularly well-suited for:

• Contact Centers: Automate routine tasks, reduce wait times, and improve customer satisfaction.
• Insurance Companies: Streamline claims processing, provide policy information, and improve customer onboarding.
• Financial Institutions: Automate debt collection, provide account information, and improve customer service.
• Healthcare Providers: Automate appointment scheduling, provide medical information, and improve patient engagement.

Why Choose Floatbot.AI?

• Enterprise-Grade Security and Compliance: Floatbot.AI is designed to meet the stringent security and compliance requirements of enterprise customers.
• Proven Results: Floatbot.AI has a track record of delivering significant ROI for its customers, including increased revenue, reduced costs, and improved customer satisfaction.
• Dedicated Support: Floatbot.AI provides dedicated support to its customers, helping them to get the most out of the platform.
• Innovation: Floatbot.AI is constantly innovating, adding new features and capabilities to the platform to meet the evolving needs of its customers.

Customer Testimonials

• Greg Johnson, Chief Technology Officer, InterProse: "My experience interacting with LEXI was really good, she was empathetic and fully compliant...It just makes sense- absolute sense"
• Stacy Stein, Managing Attorney, Mountain Peak Law Group, PC: "Floatbot’s compliance-first approach and fast response time have made a noticeable impact within just a few days of implementation. The team is highly proactive, promptly acting on feedback to meet our needs!"
• Andy Mata, Senior Vice President of Loan Servicing, Tricolor Auto Group, LLC: "Floatbot team did a phenomenal job understanding our requirements and helping us launch our Voice AI Agent...Floatbot has one of the best analytics capabilities we've seen among vendors so far."

How to get started with Floatbot.AI?

To get started with Floatbot.AI, you can schedule a demo or try it free for 14 days. The platform is easy to use and requires no coding knowledge.

In conclusion, Floatbot.AI offers a robust, no-code solution for enterprises aiming to leverage the power of AI in customer interactions and internal workflows. With its versatile features, industry-specific applications, and proven success, Floatbot.AI is positioned to be a leader in the AI agent platform space.