Quidget

What is Quidget?

Quidget is an AI chatbot designed to automate customer support and lead capture. It leverages artificial intelligence to understand and respond to customer inquiries, aiming to reduce the workload on human support teams and improve response times.

How does Quidget work?

Quidget works by learning from your existing content, such as your website, FAQs, and other resources. It then uses this knowledge to answer common customer questions automatically. Here’s a breakdown:

1. Content Integration: You provide Quidget with access to your knowledge base.
2. AI Learning: Quidget's AI algorithms process and understand the information.
3. Automated Responses: When a customer asks a question, Quidget provides an instant, accurate response.
4. Human Handoff: For complex issues, Quidget seamlessly transfers the conversation to a human agent.

Key Features of Quidget

• AI-Powered Automation: Automates up to 80% of common customer questions.
• No-Code Setup: Easy to set up without any coding knowledge.
• Multi-Language Support: Supports over 45 languages, making it ideal for global businesses.
• Integration with Existing Tools: Connects to platforms like Zendesk, Freshdesk, Slack, WhatsApp, and Calendly.
• Human Handoff: Escalates complex issues to human agents when needed.
• Performance Tracking: Built-in reports to monitor performance and identify areas for improvement.

Why choose Quidget?

• Reduce Support Costs: By automating responses to common questions, Quidget can significantly reduce support costs.
• Improve Response Times: Provides instant answers to customer inquiries, improving customer satisfaction.
• Increase Efficiency: Frees up human agents to focus on more complex issues.
• 24/7 Availability: Provides support around the clock, even when your team is not available.

Who is Quidget for?

Quidget is ideal for businesses of all sizes that want to improve their customer support and lead capture processes. It's particularly useful for:

• E-commerce businesses: Automate responses to common questions about products, pricing, and shipping.
• SaaS companies: Provide instant support to users of your software.
• Any business with a high volume of customer inquiries: Reduce the workload on your support team and improve response times.

How to use Quidget?

1. Sign up for a free trial: Try Quidget for free with basic features.
2. Connect your resources: Provide Quidget with access to your website, FAQs, and other resources.
3. Customize your chatbot: Customize the look and feel of your chatbot to match your brand.
4. Launch your chatbot: Deploy your chatbot on your website and other channels.

Customer Support Automation

Quidget resolves 80% of routine tickets, cuts response times, and saves you over $94K/year on support overhead, while keeping customers happy.

Frequently Asked Questions (FAQ)

What is Quidget and how does it work?

Quidget is an AI-powered support agent that answers up to 80% of common customer questions automatically. It learns from your website, FAQs, and uploaded resources, providing fast, accurate responses 24/7. For more complicated questions, Quidget passes the details to your team to handle.

Do I need technical skills to set up Quidget?

No, Quidget is designed to be easy for anyone to set up. Just connect your resources, like a website or FAQs, and it’s ready to start helping your customers. You don’t need to know how to code or hire a developer.

Can I try Quidget for free?

Yes, you can try Quidget for free with basic features to see how it works for your business. If you need more advanced options, you can switch to a paid plan anytime.

How is Quidget different from other chatbots?

Quidget is quick to set up—no coding needed—and starts working in minutes. Unlike generic chatbots, it uses your content to give better answers and works as a hybrid solution: AI for repetitive tasks and human handover for more complex issues. It’s also backed by 14 years of customer support expertise, making it smarter and more practical for real business needs.

Conclusion

Quidget is a powerful AI chatbot that can help businesses automate their customer support and lead capture processes. With its no-code setup, multi-language support, and integration with existing tools, Quidget is a valuable asset for businesses of all sizes. By reducing support costs, improving response times, and increasing efficiency, Quidget can help businesses provide better customer support and focus on more strategic initiatives.