Solidroad
Overview of Solidroad
Solidroad: AI QA and Training Platform for CX Teams
What is Solidroad?
Solidroad is an AI-powered QA and training platform designed to improve customer experience (CX) teams' performance. It helps increase Customer Satisfaction (CSAT) scores without increasing costs by reviewing 100% of customer conversations. The platform generates individualized training simulations for human representatives and refinement recommendations for AI agents.
How it Works
- Simulate: Replicate realistic role-playing scenarios using actual customer interactions from every channel.
- Evaluate: Utilizing custom scorecards, Solidroad analyzes conversations to show what happened, why it was important, and how to resolve issues across all interactions.
- Improve: Provides targeted coaching for representatives based on specific moments in real conversations. Managers can identify team-wide patterns, and AI learns to refine its performance.
Key Features and Benefits
- Every Conversation, Scored: Offers full visibility across channels by automatically reviewing and scoring 100% of interactions.
- Training that Adapts: Provides tailored simulations and real-time feedback based on actual customer conversations.
- Better Reps and Smarter Bots: QA and training are integrated to improve every conversation, whether handled by human or AI.
Customer Success
Solidroad has demonstrated significant improvements for its users, including:
- 50% Faster Ramp Time: Accelerates the onboarding process for new team members.
- 33% Increase in Resolution Speed: Improves the efficiency of issue resolution.
Why Choose Solidroad?
CX leaders choose Solidroad because it:
- Offers Consistent Quality Assurance
- Facilitates Targeted Skills Development
- Leads to Higher CSAT scores
- Automates Review Workflows
- Reduces Escalations Over Time
Enterprise-Grade Security
Solidroad is SOC 2 and ISO27001 certified and follows rigorous security protocols, ensuring enterprise-grade security.
Get Started
Book a Demo to see how Solidroad can transform your customer experience.
Best Alternative Tools to "Solidroad"
Cyara's AI-led CX Assurance Platform transforms customer experience through automated testing, monitoring, and optimization across voice, chat, and digital channels for enterprise contact centers.
Deliver human-like support with our AI Agent, Sophie. Purpose-built to understand customer intent, Sophie solves complex queries and resolves up to 80% of support tickets efficiently.
GOODY-2 is an AI model prioritizing ethical adherence, designed to avoid controversial or problematic queries. Ideal for customer service and back-office tasks, ensuring safe and dependable AI interactions.
Templa8 is an AI-powered platform that helps product teams instantly create structured, easy-to-digest documents using personalized templates for better collaboration and execution.
Answerly is an AI customer support tool that provides 24/7 assistance. Train the AI with various data sources to offer instant answers, collect data, and book meetings. Integrates with platforms like OpenAI, Gemini, and more.
Syntho is an AI-powered platform that generates privacy-preserving synthetic data for various applications like testing, analytics, and AI/ML modeling. It helps businesses accelerate innovation, ensure compliance, and simplify data sharing.
SkillsTeq is an AI-powered e-learning platform that creates interactive courses, assessments, and roleplay training using a chat-based interface for personalized learning and skill development in sales, customer service, and more.
CuServly is an AI-powered chatbot that deeply understands your business, supports 95 languages, and handles customer queries instantly. Train it easily with your data to cut support costs by 80% and boost efficiency.
ChatMatrix offers AI chatbots to enhance customer engagement and automate support. Train, customize and deploy on any website.
Build AI chatbot for customer support and lead generation using contents from website, PDF, words, text etc, powered by ChatGPT and LLaMa 3 large language model.
Personalized GenAI RAG agents trained with your data. Ideal for business owners, channel admins, customer service, sales, education and more.
OneReach.ai is a no-code platform (GSX) empowering teams to design, deploy, test, and scale compliant AI agents. Enhance employee & customer experiences with enterprise-grade security and privacy.
StartConvo lets you build and integrate custom AI chatbots into your website effortlessly. Enhance customer support, automate queries, and boost efficiency with features like multi-language support and analytics.
Dropchat is a no-code platform to create custom AI chatbots trained on your PDFs, videos, and web pages. Embed them on your site for instant customer support and escalate complex queries to email or live agents.