Solidroad
Overview of Solidroad
Solidroad: AI QA and Training Platform for CX Teams
What is Solidroad?
Solidroad is an AI-powered QA and training platform designed to improve customer experience (CX) teams' performance. It helps increase Customer Satisfaction (CSAT) scores without increasing costs by reviewing 100% of customer conversations. The platform generates individualized training simulations for human representatives and refinement recommendations for AI agents.
How it Works
- Simulate: Replicate realistic role-playing scenarios using actual customer interactions from every channel.
- Evaluate: Utilizing custom scorecards, Solidroad analyzes conversations to show what happened, why it was important, and how to resolve issues across all interactions.
- Improve: Provides targeted coaching for representatives based on specific moments in real conversations. Managers can identify team-wide patterns, and AI learns to refine its performance.
Key Features and Benefits
- Every Conversation, Scored: Offers full visibility across channels by automatically reviewing and scoring 100% of interactions.
- Training that Adapts: Provides tailored simulations and real-time feedback based on actual customer conversations.
- Better Reps and Smarter Bots: QA and training are integrated to improve every conversation, whether handled by human or AI.
Customer Success
Solidroad has demonstrated significant improvements for its users, including:
- 50% Faster Ramp Time: Accelerates the onboarding process for new team members.
- 33% Increase in Resolution Speed: Improves the efficiency of issue resolution.
Why Choose Solidroad?
CX leaders choose Solidroad because it:
- Offers Consistent Quality Assurance
- Facilitates Targeted Skills Development
- Leads to Higher CSAT scores
- Automates Review Workflows
- Reduces Escalations Over Time
Enterprise-Grade Security
Solidroad is SOC 2 and ISO27001 certified and follows rigorous security protocols, ensuring enterprise-grade security.
Get Started
Book a Demo to see how Solidroad can transform your customer experience.
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