TheyDo

TheyDo: The AI Journey Management Platform for Unifying Customer Insights

What is TheyDo? TheyDo is an AI-powered journey management platform designed to unify customer insights across an organization. It aims to break down data silos and provide a single source of truth for customer journey data, enabling businesses to make informed decisions based on real customer experiences.

How TheyDo Works

TheyDo works by aggregating customer feedback, support data, research findings, and Voice of the Customer (VoC) data into a central hub. The AI then structures this information by journey and ties it to key performance indicators (KPIs). This automated process ensures that valuable insights are not lost within individual departments or systems.

Key Features and Benefits:

• Data Aggregation: TheyDo automatically brings together customer signals from various sources, including feedback tools, support systems, and research platforms.
• Contextualization: The AI engine structures the aggregated data by customer journey, providing context and clarity.
• Prioritization: TheyDo helps businesses identify and prioritize the most impactful initiatives based on customer insights.
• Impact Tracking: The platform allows users to track the impact of their initiatives on customer experience and business outcomes.

Why Choose TheyDo?

• Breaks Down Data Silos: TheyDo connects data from different teams and systems, providing a unified view of the customer journey.
• AI-Powered Insights: The platform uses AI to structure and analyze data, surfacing valuable insights and recommendations.
• Increased Productivity: TheyDo automates many manual tasks associated with journey mapping and analysis, freeing up time for strategic initiatives.
• Improved Decision-Making: By providing a single source of truth for customer journey data, TheyDo enables businesses to make more informed decisions.

Who is TheyDo For?

TheyDo is designed for a variety of roles and industries, including:

• CX Professionals: Customer experience professionals can use TheyDo to manage and improve the end-to-end customer journey.
• Digital Transformation Teams: TheyDo helps digital transformation teams align their initiatives with customer needs and priorities.
• Service Designers: Service designers can use TheyDo to create a single source of truth for customer journey data.
• UX Designers: UX designers can use TheyDo to understand customer needs and pain points and design better experiences.
• Product Managers: Product managers can use TheyDo to prioritize features and initiatives based on customer feedback and data.

Real-World Impact

TheyDo has helped numerous organizations achieve significant results, including:

• 40% productivity gains from journey management.
• €1.3M a year saved with one journey (as reported by a retail bank).
• 12% return on investment.
• 48k happier customers per month.
• 5x faster time to value due to improved data flow across teams.
• 90% shorter time to decision from insight to action.

How to Use TheyDo?

1. Aggregate Data: Connect TheyDo to your existing feedback, support, research, and VoC tools.
2. Contextualize Journeys: Use AI to structure data by journey and tie it to KPIs.
3. Prioritize Initiatives: Identify the most impactful opportunities based on customer insights.
4. Track Progress: Monitor the impact of your initiatives on customer experience and business outcomes.

Pricing

TheyDo offers various pricing plans to meet the needs of different organizations. Contact the TheyDo team for detailed pricing information.

Conclusion

TheyDo is a powerful AI Journey Management Platform that can help businesses unify customer insights, break down data silos, and improve the overall customer experience. By providing a single source of truth for customer journey data, TheyDo empowers organizations to make more informed decisions and drive better business outcomes.