Virsay

Virsay: The Next Generation of AI-Powered Customer Support

Virsay is an AI customer support solution designed to solve 97% of customer issues automatically using AI trained on your business's specific data. It blends AI-powered responses with live chat functionality to provide comprehensive customer support.

What is Virsay?

Virsay is a platform that uses artificial intelligence to handle customer support inquiries. It's designed to understand customer queries, provide accurate and instant responses, and seamlessly hand off conversations to human agents when needed. Virsay integrates with your existing knowledge base, ensuring customers always receive the most up-to-date information.

How does Virsay work?

Virsay leverages AI to understand customer questions and provide relevant answers based on the information in your knowledge base. It automatically updates with new information, ensuring accuracy. Here’s a breakdown of its key features:

• AI-Powered Responses: Delivers instant and accurate responses by learning from your knowledge base.
• 24/7 Availability: Manages multiple customer queries simultaneously without delays.
• Knowledge Base Integration: Integrates with websites, Google Drive, Dropbox, and more.
• Smooth Handoff to Human Agents: Allows seamless transition from AI to human agents, with notifications when a customer requests human support.
• Team Management: Facilitates team management by assigning conversations, monitoring performance, and ensuring efficient support.

Key Features and Benefits of Virsay

Virsay offers a range of features aimed at saving time and money while improving customer satisfaction. Here are some notable benefits:

• Save Time for Complex Issues: By resolving routine inquiries, Virsay frees up your support team to handle more complex issues.
• Stay Updated: Real-time notifications ensure you never miss a customer interaction.
• Collect Leads: Automatically gather customer details and insights from conversations.
• Multilingual Support: Supports over 100 languages, catering to a global customer base.
• Connected and No Retraining Needed: Your AI gets real-time data from your knowledge base, such as websites and Dropbox.

Use Cases

Virsay can assist with various customer inquiries, including:

• Refund issues
• Shipping information
• Product information
• Order status

Who is Virsay For?

Virsay is suitable for solopreneurs, businesses, and large companies looking to enhance their customer support capabilities. Pricing plans are structured to accommodate various needs:

• Lite: For solopreneurs (€250/month), offering unlimited conversations, real-time chat, lead capture, notifications, and email support.
• Pro: For businesses (€750/month), including everything in the Lite plan, unlimited team members, Google Drive, Dropbox, Box integration, and premium support.
• Enterprise: For large companies (custom pricing), offering single sign-on (SSO), custom AI training, custom integrations, and dedicated support.

Integrations

Virsay connects with various business tools, including Google Drive, Dropbox, and Box, with custom integrations available for enterprise plans.

Why Choose Virsay?

Virsay provides a next-generation approach to customer support by combining the efficiency of AI with the personal touch of human agents. It offers:

• Improved response times
• Reduced support costs
• Enhanced customer satisfaction
• Scalable support solutions

By automating routine tasks and providing seamless handoffs, Virsay allows your team to focus on more complex issues, driving better outcomes for your business and your customers.