Zipy

Zipy: AI-Powered Insights for Building Better Products

What is Zipy?

Zipy is a unified digital experience platform that empowers developers, product teams, and support teams to build better products by providing AI-driven insights into user behavior and proactively solving customer experience issues. It combines session replays, product analytics, and error monitoring into a single, powerful platform.

How does Zipy work?

Zipy works by capturing user sessions, tracking errors, and analyzing product usage data. Here's a breakdown of its key components:

• Session Replay: Zipy records user interactions in a video replay format, allowing teams to see exactly how users are interacting with their website or application. This helps identify usability issues and friction points.
• Error Monitoring: Zipy detects and tracks errors in real-time, providing developers with the information they need to quickly diagnose and fix issues. This includes JavaScript errors, API errors, console errors, and performance issues.
• Product Analytics: Zipy provides out-of-the-box product analytics metrics, such as DAU/WAU/MAU, and allows teams to create cohorts to understand user adoption and behavior. AI-powered insights reveal hidden patterns and growth opportunities.
• Oopsie AI Agent: This AI agent monitors every session and error, highlighting critical problems users are facing. It helps teams prioritize issues and identify fixes with the biggest impact.
• AI Summaries: Zipy's AI summarizes user sessions and errors, uncovering friction points and saving teams from having to watch hour-long sessions.
• Repro Steps: For every issue, Zipy provides exact steps to reproduce it, saving QA and engineering teams time in reproducing reported issues.
• Ask AI: Zipy's AI chatbot allows users to query their data and get answers to questions about user behavior and product performance, without having to build funnels or scrape through events.

How to use Zipy?

Using Zipy is straightforward:

1. Installation: Integrate Zipy into your website or application by adding a simple code snippet.
2. Session Recording: Zipy automatically starts recording user sessions, capturing all interactions.
3. Error Detection: Zipy monitors your application for errors and alerts you to any issues.
4. Data Analysis: Use Zipy's dashboards and tools to analyze user behavior, identify friction points, and understand the impact of errors.

Why Choose Zipy?

Zipy offers several advantages over traditional analytics and error monitoring tools:

• Unified Platform: Combines session replays, error tracking, and product analytics into a single platform.
• AI-Powered Insights: Uses AI to uncover hidden patterns and growth opportunities.
• Proactive Problem Solving: Helps teams proactively identify and fix customer experience issues.
• Improved Productivity: Saves teams time by automating tasks such as session analysis and error reproduction.
• Comprehensive Customer Understanding: Provides a complete view of user behavior, from initial acquisition to ongoing engagement.

Who is Zipy for?

Zipy is ideal for:

• Product Teams: To understand user behavior, identify friction points, and optimize the user experience.
• Developers: To quickly diagnose and fix errors, improve application performance, and reduce time to resolution.
• Engineering Leaders: To gain visibility into production environments, track key metrics, and improve team productivity.
• Customer Support Teams: To understand customer issues, provide better support, and reduce customer churn.
• QA Teams: To efficiently reproduce and verify bug fixes.

Zipy's features like the Oopsie AI Agent can act like an L1 Engineer and AI Product Manager combined, preventing critical customer issues from being missed.

Best way to improve customer experience?

The best way to improve customer experience is to understand your users and proactively address their issues. Zipy provides the tools you need to do just that:

• Understand User Behavior: Use session replays and product analytics to see how users are interacting with your website or application.
• Identify Friction Points: Pinpoint areas where users are getting stuck or frustrated.
• Proactively Fix Errors: Detect and fix errors before they impact users.
• Personalize the Experience: Use customer data to tailor the user experience to individual needs.

Zipy is more than just a tool; it's a partner in helping you build better products and deliver exceptional customer experiences. By integrating Zipy into your workflow, you can gain a deeper understanding of your users, proactively solve their problems, and ultimately drive growth for your business. According to user testimonials, Zipy saves time, improves productivity, and leads to a better understanding of UX, making it an indispensable tool for any team focused on delivering a great user experience.

Customer voice speaks volumes of the product's impact. Zipy has been praised for its ease of use, comprehensive insights, and the personal support provided by the Zipy team. Many users have reported significant improvements in productivity and a better understanding of user experience after implementing Zipy.

Zipy captures front-end and API errors, helping software teams debug customer issues proactively. Companies using Zipy have reported a significant reduction in time to resolution (TTR) and improved customer satisfaction.

Zipy's ability to replay user sessions with captured errors can help developers debug code and identify UI issues. Users can use Zipy to watch user journeys and fix important bugs or workflows, or to identify and address technical issues before customers report them.

Zipy's on-demand Chrome extension simplifies bug reporting and resolution. Additionally, Zipy integrates with tools like Sentry, Segment, Pendo, Rollbar and many more.