11Sight

What is 11Sight?

11Sight is an enterprise-grade AI agent designed for the automotive and hospitality industries. It acts as a 24/7 AI assistant, capable of handling a significant portion of customer interactions and streamlining various operational tasks.

Key Features and Solutions

• Service Agent: Serves as the first line of support, handling customer inquiries, and booking, canceling, or rescheduling appointments.
• Frontdesk Agent: Greets incoming callers, answers common questions about business hours and location, forwards calls, and takes messages.
• Sales Agent: Engages website visitors, answers detailed questions about inventory, suggests alternatives, and forwards qualified leads to the sales team.
• Outbound Agent: Proactively reaches out to prospects and customers with appointment reminders, recall notices, and alerts about vehicle services.

How does 11Sight work?

11Sight's AI agents are designed to be the first point of contact for customers. They handle approximately 76% of incoming calls, and the remaining 24% are transferred to the appropriate team with all the necessary context and meeting goals. This ensures efficient and effective communication.

Customer Engagement Platform

11Sight provides a platform that:

• Automates booking, confirming, and canceling service appointments.
• Handles inbound calls, answering common questions, and routing customers to the right person or department.

Why Choose 11Sight?

Several customers have reported significant benefits from using 11Sight's AI agents:

• VP of Sales: "AI drives our growth, and integrating 11Sight’s AI Agents has accelerated our success."
• Operations Director: "We’ve used 11Sight’s AI Assistant for 6 months, boosting customer calls, appointments, and revenue. After deploying in 3 stores, we plan to expand to all 41 by year-end."
• Service Manager: "Since adding 11Sight’s AI agents, our revenue has doubled. They book appointments 24/7, cut no-shows, and free up our team. It’s like having a top advisor who never sleeps."

Who is 11Sight for?

11Sight is designed for businesses in the automotive and hospitality sectors that want to improve customer engagement, streamline operations, and increase revenue. It is particularly useful for:

• Automotive Dealerships
• Hotels and Hospitality Providers

How to Use 11Sight

1. Plan a Demo: Schedule a demo to see 11Sight in action.
2. Start a Trial: Begin a free trial to test the platform.
3. Integrate: Integrate 11Sight's AI agents into your existing systems.

Best Way to Improve Customer Engagement with 11Sight?

The best way to improve customer engagement with 11Sight is to:

• Utilize the platform's omnichannel capabilities to reach customers across multiple channels.
• Customize the AI agents to fit your specific business needs.
• Continuously monitor and optimize the performance of the AI agents based on customer feedback and business results.

By implementing 11Sight, businesses can enhance customer service, reduce operational costs, and drive revenue growth. Its AI-powered solutions are tailored to meet the unique needs of the automotive and hospitality industries, making it a valuable asset for any organization looking to improve its bottom line.