Richpanel
Tool Overview
Richpanel is an AI-first customer service platform designed for ecommerce businesses. It helps reduce support costs, improve agent productivity, and enhance customer satisfaction by automating customer service tasks and providing self-service options. The platform integrates all communication channels into one dashboard, including email, chat, and social media.
Key features include an AI assistant for agents, a self-service portal for customers, and AI-powered social media moderation. Richpanel also offers robust analytics to track team performance and customer satisfaction (CSAT), enabling data-driven improvements to your customer service strategy.
Use Richpanel to automate up to 30% of your support tickets, reduce your helpdesk costs by at least 30%, and create seamless support experience for both customers and support teams. Book a demo today to see how Richpanel can help your business crush its customer experience (CX) goals and drive revenue from support analytics.
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